We compared Microsoft Dynamics CRM and Oracle CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. User opinions on Oracle customer service vary, with some noting slow responses and inconsistency.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews.
"The support is brilliant. All OEMs are pretty helpful."
"My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution."
"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."
"The most valuable features of Microsoft Dynamics CRM are the accessibility of the service because we can access it either in the office or when we're out in the field."
"The solution is stable."
"The most valuable feature of Microsoft Dynamics CRM is its performance."
"The solution is scalable."
"This is a scalable solution."
"The solution is scalable."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity."
"Oracle CRM is a stable solution."
"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."
"It is a stable solution."
"It is very simple."
"It's very easy to find any customer-related data."
"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."
"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics."
"From my experience, the solution's tech support could improve with a quicker response time."
"The overall price of Microsoft Dynamics CRM could improve."
"The solution could have better dashboards and the Microsoft operating system could be more intuitive."
"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."
"Customization is an area in the solution that takes too much time. So, it needs to be improved."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"The user interface and performance could be better."
"The licensing is expensive."
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"The data visualization should be better in Oracle CRM."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
Microsoft Dynamics CRM is ranked 1st in CRM with 68 reviews while Oracle CRM is ranked 8th in CRM with 35 reviews. Microsoft Dynamics CRM is rated 7.8, while Oracle CRM is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and Zoho CRM, whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Amdocs CRM, Salesforce Sales Cloud and Oracle Eloqua. See our Microsoft Dynamics CRM vs. Oracle CRM report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.