We performed a comparison between Microsoft Intune and Prisma Access by Palo Alto Networks based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, VMware, ManageEngine and others in Unified Endpoint Management (UEM)."One of the main features of the solution is it allows the management of many devices in different ways."
"Fortunately, now everything is streamlined into a single, unified platform."
"Internet-based access with security is what I have found to be most valuable. It is also a stable and scalable solution."
"The ability to block and erase remote devices is valuable to us, especially when those devices are lost."
"I believe that the solution is actually in Gartner's top quadrant at the moment for mobile device management."
"A valuable feature is user enrollment, where users can enroll their devices in their organizations themselves."
"The best feature is that we don't need to worry about downtime. We don't need to worry about the network connections of our office or the virtual private network. Everything is being done through the internet. Using Intune Autopilot, we can configure and deploy everything to the devices."
"The dashboards, the security, and the customization capabilities work very well for us."
"The most valuable features of the solution are in the areas of the secure remote access it provides while also being user-friendly."
"The product's initial setup phase is simple."
"The solution has all its capabilities in a single cloud delivery platform which is great and it provides overall good protection."
"Palo Alto Firewall is one of the best firewalls in the world."
"The performance is good."
"The users can securely access any cloud data centers or cloud platforms. In terms of the features, it has all the features that Palo Alto Next-Generation Firewall has. It is also very stable and scalable."
"Being able to use the user ID or Active Directory Group is one of the great features for control and providing more flexibility without worrying about IP addresses."
"The solution is not very complex and is easy to manage for people who may or may not have knowledge about Palo Alto Networks."
"One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that."
"I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved."
"It needs certificate provisioning for S/MIME purposes."
"The pricing can be expensive if you are not combining it with other products."
"We faced issues with macOS support. The product should have better inventory and asset management."
"There are a lot of small use cases where we realized that some technical solution was missing in Microsoft in comparison to other products. For example, it lacks something similar to sensing or location-based rules and configurations."
"Microsoft Intune's support for Mac devices is lacking and could be improved."
"Could benefit from user having more control over devices."
"Its security is good. Everything is good, but the way the dashboard responds can be improved. It takes time to implement a policy. If you change only two or three lines and push the policy to make the change work, it takes 20 to 30 minutes even for a small change. That is something very irritating from the implementation perspective."
"Dependencies of applications sometimes is a bit confusing."
"Prisma would be a stronger solution if it could aggregate resources by project or by application. So say we have an application we've developed in AWS and five applications we've developed in Azure. The platform will group it according to those applications, but it's based on the tags we use in Azure, which means I have to rely on development teams to tag resources properly."
"One area for improvement is for them to stay on top of keeping their CVEs on their platform up to date."
"It's not really Prisma's fault, but when you try to create exceptions you don't really have those abilities. You cannot say, on the management platform, "Hey, for these users I want to create these exceptions." That is one thing that I have gotten some complaints about, and we have faced some challenges there."
"The licensing model isn't flexible enough. It's an all-or-nothing model. Other providers in the market allow you to buy modules or add-ons separately. With Prisma Access, you have to purchase the same module for all users."
"It is a managed firewall. When you run into issues and have to troubleshoot, there is a fair amount of restriction. You run into a couple of restrictions where you don't have any visibility on what is happening on the Palo Alto managed infrastructure, and you need to get on a call to get technical assistance from Palo Alto's technical support. You have to get them to work with you to fix the problem. I would definitely like them to work on the visibility into what happens inside Palo Alto's infrastructure. It is not about getting our hands onto their infrastructure to do troubleshooting or fixing problems; it is just about getting more visibility. This will help us in guiding technical support folks to the area where they need to work."
"It applies commits to the firewalls slowly. There isn't an API you can use for anything. We've previously had trouble with the egress IP addresses though we expressed to engineering that those mustn't change. They changed several times without warning, causing a lot of headaches."
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Microsoft Intune is ranked 1st in Unified Endpoint Management (UEM) with 166 reviews while Prisma Access by Palo Alto Networks is ranked 1st in Secure Access Service Edge (SASE) with 59 reviews. Microsoft Intune is rated 8.0, while Prisma Access by Palo Alto Networks is rated 8.2. The top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". On the other hand, the top reviewer of Prisma Access by Palo Alto Networks writes "Integration with Palo Alto platforms such as Cortex Data Lake and Autofocus gives us visibility into our attack surface". Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, Microsoft Entra ID and SOTI MobiControl, whereas Prisma Access by Palo Alto Networks is most compared with Netskope , Zscaler Zero Trust Exchange, Cisco Umbrella, Zscaler Internet Access and AWS Direct Connect.
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