We compared Monday.com and Oracle Fusion Service across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. Setting up Oracle Fusion Service is complicated and requires expertise.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. Customers say Fusion Service is expensive. Oracle cultivates strong relationships with customers, leading to a favorable return on investment.
ROI: Monday.com customers have reported increased productivity and more efficient task completion.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive.
"Monday.com has allowed us to organize our workload in a much more efficient way."
"The sub-items have been incredibly helpful."
"I found the task management features as the most useful and necessary."
"We have project overviews to keep track of each client and project and I can also see what the other managers are doing."
"It is also easy for us to share a viewer account with our exco and they can see where we are with our work."
"Monday.com colors are friendly to the eye."
"The filters are extremely useful."
"The reminder function and tagging function work really well."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"The solution changes the way clients work to make it easier and faster."
"The solution is completely cloud-based and very easy to access from anywhere."
"Everything is managed by Oracle, so they have security in place."
"The solution is easy to learn."
"Stable and scalable with good technical support."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The workload widget should work with the time-tracking column for more accuracy in managing team resources."
"I have just started to use this solution, and there are no new features that I need at this time, but it could be more user-friendly."
"There are minor bugs that delete information or don’t autosave information placed. It doesn’t happen often, however, when it does it is inconvenient."
"I find that I cannot customize my automation for Slack as much as I need."
"I'd love it if there was an instant messenger built into the product so I could talk with other teammates live in-product, as opposed to needing another solution like Slack, Google for chat, or Signal."
"It would be helpful to have a direct comparison table/spreadsheet for Monday.com versus Asana and the many other project management software platforms."
"A little more customization on the UI would be good."
"If Monday.com could increase the refresh rate of the site, that would make things a little better."
"The user experience has to be much better."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The product must provide modules for operations management."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"The solution’s reporting could be improved."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
monday.com is ranked 3rd in CRM with 222 reviews while Oracle Fusion Service is ranked 10th in CRM with 30 reviews. monday.com is rated 9.4, while Oracle Fusion Service is rated 8.6. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Odoo, whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Sales Creatio and Salesforce Service Cloud. See our Oracle Fusion Service vs. monday.com report.
See our list of best CRM vendors, best Marketing Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.