We compared Nagios Core and New Relic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Nagios Core is an adaptable solution praised for its integration, customizability, and ability to effectively monitor server availability and network connectivity. New Relic offers reliable monitoring capabilities and advanced traceability features.
Room for Improvement: Nagios Core users have requested better documentation, improved scalability, and a more user-friendly configuration process. New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed.
Service and Support: Nagios Core lacks direct customer service, but users can generally find help from a supportive open-source community and large knowledge base. Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions.
Ease of Deployment: Nagios Core's setup is generally seen as well-documented and straightforward. New Relic's setup is perceived as relatively easy, and professional services are available if needed.
Pricing: Nagios Core is free, but users may incur costs for installation and configuration. New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information.
ROI: Nagios Core users say they have saved money by replacing paid monitoring tools with this open-source solution. Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI.
Comparison Results: Nagios Core is a flexible open-source solution that is highly customizable and offers robust functionality commonly found in paid enterprise solutions. However, some users have said that Nagios Core becomes unwieldy when used at a large scale and that the documentation could be more thorough. New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better.
"We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable feature is the performance parameters of the system."
"Dashboard provides monitor of total assets."
"The application performance monitoring feature is valuable."
"We mostly use Nagios Core to integrate with Python and Bash Script."
"We use the product to monitor server applications."
"Alert calls occur anytime a service goes down or a matrix is difficult and that helps us to quickly restore service and transfer work."
"Nagios monitors our servers, so we know if anything goes wrong and can solve the problem before it happens."
"The notifications are definitely one of the most valuable features of Nagios Core. We know what to look for and what to expect when things are down."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"The most valuable feature is the ability to manage the application flow."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"It has given us better insight into the performance of the system."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"The simplicity of the dashboard is very good."
"The initial setup is straightforward. It is easy to track and easy to follow."
"Server uptime is its most valuable feature."
"The Wi-Fi side needs improvement."
"Bandwidth monitoring is the pain point for me because Nagios Core does not monitor bandwidth effectively like Cacti does."
"I believe Nagios Core will need to provide an option for big data platforms in the future."
"It is a bit slow due to latency."
"The core version is no match for the XI version."
"Making it a little easier to configure and set up from the start would help. There are multiple layers that you have to wade through to be able to set it up, to do it the right way, and to get it to do what you want it to do."
"The scalability needs improvement, it's not scalable at this time."
"The user interface could be more interactive because it is pretty basic."
"Nagios Core is limited in terms of distributed setups, and there is no central view for remote data centers."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"It would help customers if there were an on-premises version available."
"It would be nice if there were pre-made dashboards."
"They should bring the pricing down to be more competitive."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
Nagios Core is ranked 7th in Network Monitoring Software with 46 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. Nagios Core is rated 8.0, while New Relic is rated 8.6. The top reviewer of Nagios Core writes "An Open Source Fully Featured Data Centre Monitoring Tool". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Nagios Core is most compared with Zabbix, Nagios XI, Icinga, Centreon and PRTG Network Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Nagios Core vs. New Relic report.
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