We performed a comparison between NETSCOUT nGeniusONE and PRTG Network Monitor based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"Valuable features include data threat detection, network analytics, and overall bandwidth monitoring."
"From the standpoint of VoLTE and related things, it's providing visibility into the network and how it operates."
"With the Vprobes, we quickly identified issues on the application servers, which we normally couldn't, where it usually would be a full circle round between our NOC and server people."
"The solution helps to troubleshoot and put our hands on the weak points of customer networks."
"If one of our network pipes is getting plugged up by somebody using too much bandwidth, we can use the NETSCOUT tool to examine and find out what is going on."
"The VoLTE model, call search and Media Monitor were essential when we launched VoLTE. We're relying heavily on them to troubleshoot our VoLTE calls."
"The valuable features include packet analysis, packet capture, and [that] it's easy to use."
"The most valuable feature is visibility."
"The remote probes are very useful. They allow us to provide a reference across different areas in the network. In trying to localize issues, that's very useful."
"The Slack integration is fantastic, and I've actually found it to be very useful recently."
"The up-to-date graphs and the history are very good."
"PRTG is simple to manage. First, you can create a template for a device, then apply it to hundreds of similar devices. That's a great advantage."
"Stable and scalable network monitoring tool. Installation is simple and straightforward."
"We like the alerting system, the SNMP monitoring and the customization of the bandwidth."
"My opinion is that this solution is not very expensive."
"Nice product with an easy interface to use and a large variety of sensors."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"Initial setup was complex."
"There are so many features that it makes it hard to know it all. You end up paying for things that you don't use and probably don't even need. It might be better if Netscout came up with a modular way to pay for what you're going to use and not pay for all of this "white elephant" without being able to take advantage of all of it."
"The current solution is not easy to scale, because it is an appliance-based solution. So, you have to swap everything out."
"There is currently less visibility or GUI to analyse the packet for troubleshooting purposes."
"I would like to see improvement in the user experience. It's hard to manage it. We need a dedicated, highly-qualified person, compared to similar tools. Obviously, it's in a higher bracket, salary-wise. That's something the NETSCOUT team needs to focus on. It's a completely niche-skill technology, where we need to have the skills to manage, maintain, and deploy it."
"A lot of tools highlight what's going on but they don't actually pinpoint the user experience. It would be good if there were a small message or something highlighting what the user experience is like and any degradation that's actually occurring."
"One of the products we use is SolarWinds, and it provides a very cool mapping of an agent from end-to-end. If NETSCOUT could somehow implement that into their design... make it quicker and easier to get those net paths, it would be huge."
"It's not intuitive, it's not simple to use. It is probably the only monitoring tool, out of all the ones that I have, that I really need an expert on, an expert from nGenius, a contractor that I have to pay, to manage the tool. And that's because it's simply not easy to use. Netscout needs to focus on making it easier to use."
"The operations dashboard is only available in PRTG's enterprise version, but I wish it could be accessed in the standard licensing. It would also be nice if PRTG had templates for dashboard monitoring, software monitoring, etc. It can help me set up a dashboard because now we don't have a template from PRTG, so we need to create one from scratch."
"We have had a few issues with the web elements, as far as the dashboard. With the dashboard, it has to be manually refreshed. Occasionally, we reboot the server, or at least web services, due to the web aspect."
"Users need to buy the more expensive licenses if they expect to be able to scale."
"We need something that is more predictive. We would prefer if it wasn't a solution that was corrective and instead offered predictive insights so that we can handle problems before they even occur."
"Performance-wise, PRTG Network Monitor still needs improvement because a large number of SNMPv3 queries reduces tool performance."
"Improvements in data storage flexibility, such as allowing customers to specify data retention periods, would enhance PRTG."
"The Desktop app is good but it can be really sluggish at times, especially when you're editing different elements."
"More training videos for installing and configuring this software would have been nice, especially when working with a lot of devices."
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NETSCOUT nGeniusONE is ranked 26th in Network Monitoring Software with 47 reviews while PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews. NETSCOUT nGeniusONE is rated 8.2, while PRTG Network Monitor is rated 8.2. The top reviewer of NETSCOUT nGeniusONE writes "We use it every day for the triaging of events, saving us a lot of time". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". NETSCOUT nGeniusONE is most compared with Gigamon Deep Observability Pipeline, Dynatrace, ThousandEyes, AppDynamics and SolarWinds NPM, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, SolarWinds NPM, Nagios XI and ManageEngine OpManager. See our NETSCOUT nGeniusONE vs. PRTG Network Monitor report.
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