We performed a comparison between New Relic and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"The most valuable features of New Relic are the reports and ease of use."
"It is stable and scalable."
"It allows the restriction of privileges and control of users."
"The most valuable feature of New Relic is its ease of use."
"You don't have to go through a list of 500 servers."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"PagerDuty's notification process is the most valuable feature."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"Notification is the most valuable feature."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"The connectivity between legacy and newer cloud applications is not great."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"It is very difficult to award the service level cycles at an endpoint level."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"The user interface could be more intuitive."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"PagerDuty's webhooks need some improvement."
"Something that needs to be improved, is adding multilingual support."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
New Relic is ranked 3rd in AIOps with 152 reviews while PagerDuty Operations Cloud is ranked 8th in AIOps with 35 reviews. New Relic is rated 8.6, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Everbridge IT Alerting and Splunk On-Call. See our New Relic vs. PagerDuty Operations Cloud report.
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