We performed a comparison between Quest KACE Systems Management and Trend Vision One Endpoint Security based on real PeerSpot user reviews.
Find out in this report how the two Endpoint Compliance solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of KACE is the mass package deployment. There are a lot of endpoint management solutions in the market. The way KACE responds is with the installation management feature, which is done in a very intelligent way, as well as scripting. It's wow. It's really wow. On top of that, there is a mass undeployment feature as well."
"KACE has made our life much easier since we got off the Microsoft solution. The Microsoft solution was a lot harder to image over different ports and stuff. They would only have this one place where we could do all the imaging. Now, we have a whole building where we can image from. This means that we can image from our storage area, where we have a place to do our imaging. We can also image right at our desks, which is a lot easier."
"Using this solution saves us lots of time, especially when it comes to performing updates."
"It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too."
"This product made the job easy to do without having to go put hands on the machines."
"The single pane of glass for managing devices is helpful because it allows me to perform updates and control things without having to disturb the doctors or nurses."
"It also does patch management. At the moment, I'm rolling out a new feature update, 20.8.2, and it's a great challenge because we have to deploy it to 1,200 computers in the home office. We want to do it without interrupting production, but KACE is reliable and it's easy to adapt it to my needs for how and when to deploy the feature update."
"The scripting is a very valuable feature, as it saves us time on pushing certain things out to the users, such as software and patches."
"It's a good solution, and they have something called Suite incorporating many, many engines like encryption, GLB, anti-virus."
"The most valuable feature is Vulnerability Protection."
"Its database is better than most of the endpoint protection solutions."
"Apex One is flexible and offers a lot of visibility on the agent."
"Its real-time features are valuable. It is in real-time, and it works fine."
"The initial setup is very easy."
"I think this is the best solution in the category of endpoint protection, it's really excellent. It's better than McAfee."
"This solution protects us from virus attacks before they affect the organization."
"The problem is that it's harder to directly emulate a lot of the stuff that the group policies do, using the KACE solution. With regular group policies, you just specify the various settings you want to change on the workstations, and then you specify the workstations and—while it's kind of an ugly mess—it does it. Whereas on KACE, you really have to know what you're doing with scripting to effectively script those exact same changes."
"It took a little bit of time to figure out how to use the KACE Service Desk. I like the way that I'm able to customize it. But when it comes to how our techs are able to use it, it's not as functional as our current solution, which is BMC FootPrints Service Desk."
"The solution needs to have the ability to push out managed feature updates from Microsoft in a more seamless way."
"I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real management or overview on KACE where you can really see 100 percent of what is going on as well as what is going to be processed next and whether I can influence the overall process. It could really help me if I knew, e.g. exactly in 10 minutes my colleague will be supplied with this or that software. I haven't found this yet. If they could add this, that would be cool. It is still missing and I haven't yet found something like this."
"What could be improved is the possibility to use replicas in a secure way outside our network in order to maintain the machines that never connect to our corporate network."
"I have complaints about smart label adaptation and because of this, I recommend a 24 to 48 hour bake-in period."
"The GUI needs some work. I love all that it can do, however, it can be just be so cluttered at times."
"We had issues with the tool's support. We are a Dutch firm and everything has to be in Dutch. We were not able to do the alerts. You were required to tweak them a lot to get them in the language that you preferred. The solution's support depended on the person that you got online. Sometimes, the response was fast and other times you needed to wait a long time. The support also depended on the levels of support that you had requested."
"Whether the license is monthly or annual depends on the deal of the company."
"We have found that this product is a bit heavy on the endpoints."
"The security features need improvement."
"In the next release, I would like to see IBS included in OfficeScan."
"The solution needs to have SDR in it. So, SDR is an area where the solution needs to work and improve itself."
"There is room for improvement in next-gen attacks protection."
"Some of the updates still require a complete reboot of the system."
"Trend Micro should make the agent lighter. When we run the scanning process, it consumes a lot of memory, and the performance is degraded. It is very invasive. It could be lighter. When we used Symantec, we didn't have this problem when we ran our scanning process. It worked like a charm. On the endpoints, it didn't feel like that the process is running, whereas, in Trend Micro Apex One, we can feel that the endpoint is running slow. Sometimes it even hangs. Scanning should be faster."
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Quest KACE Systems Management is ranked 5th in Endpoint Compliance with 38 reviews while Trend Vision One Endpoint Security is ranked 3rd in Endpoint Compliance with 125 reviews. Quest KACE Systems Management is rated 8.8, while Trend Vision One Endpoint Security is rated 8.2. The top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". On the other hand, the top reviewer of Trend Vision One Endpoint Security writes "We can get consolidated logs of suspicious objects and malware attacks in a single console". Quest KACE Systems Management is most compared with Microsoft Intune, Microsoft Configuration Manager, Microsoft Windows Server Update Services, BigFix and Red Hat Ansible Automation Platform, whereas Trend Vision One Endpoint Security is most compared with Trend Micro Deep Security, Microsoft Defender for Endpoint, Trend Vision One, Cortex XDR by Palo Alto Networks and CrowdStrike Falcon. See our Quest KACE Systems Management vs. Trend Vision One Endpoint Security report.
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