We performed a comparison between Salesforce Commerce Cloud and SAP Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has a customizable checkout experience, customizable homepage, everything can be customized."
"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."
"I have found the list creation and dashboard customization features valuable."
"I find the reports to be the solution's most valuable feature."
"The pipeline and lead management features are the most valuable."
"There is a good community of developers for the platform."
"The implementation team can customise the implementation to customer needs."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."
"Hybris offers a platform designed for speed."
"SAP Hybris provides us with all of the e-commerce features that a client could need."
"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."
"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."
"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."
"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."
"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"There could be more product integration in the ERP space."
"Needs better access to code and customizability of the solution."
"It is similar to ATG, but some features can be exchanged between the 2."
"There is always room for improvement with any solution."
"Salesforce's technical support is not as good as Elastic Path."
"Multi-tenant infrastructure is a blessing and a curse."
"In the next release, Commerce Cloud should add CRM dashboards."
"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."
"They have just started to work with the cloud, but they only support Microsoft Azure."
"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."
"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."
"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other."
"The stack needs to be improved; they need to start using more new technologies."
"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."
"They could include additional types of payment implementations. Right now they are just providing CyberSourse."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while SAP Commerce Cloud is ranked 2nd in eCommerce Platforms with 18 reviews. Salesforce Commerce Cloud is rated 7.8, while SAP Commerce Cloud is rated 8.0. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of SAP Commerce Cloud writes "A scalable tool that can be integrated with any platform ". Salesforce Commerce Cloud is most compared with Adobe Commerce, Oracle ATG, Shopify, HCL Digital Commerce and Sana Commerce, whereas SAP Commerce Cloud is most compared with Shopify, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud. See our SAP Commerce Cloud vs. Salesforce Commerce Cloud report.
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