We performed a comparison between ServiceNow IT Operations Management and VMware Aria Operations based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the solution due to the fact that it's scalable."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The way this solution has helped us is that it improved our communication."
"The asset management tools are very valuable."
"It helps streamline management and processes."
"I like the solution mostly for CMDB discovery."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The solution is very capable and user friendly."
"The dashboards are great. You can quickly see things at a glance without having to dig through a lot of data."
"I have integrated vROps with vRealize Log Insight and vRealize automation. After integrating vRealize, we tried to split and combine the logs from the login sites for more alerts and information to organize the whole infrastructure and have automation. We used many different types of scripts trying to orchestrate them all together into one solution, replacing, for example, Elasticsearch and some other scripts."
"It can compare hardware to software, and I have all the information in one place."
"It gives us a pane of glass to troubleshoot all our VMware technologies in one place."
"With this solution, we are able to see where problems are happening quickly and improve turnaround time, which matters to us."
"The most valuable feature for me that the pre-implemented, existing dashboards. The fact that I don't need to create a dashboard myself is helpful"
"One of the best features is the monitoring. It gives you proactive recommendations, based on the information that you have. It recommends changes. For example, if an ESX service is heavily loaded, it will tell you to make some changes, such as storage optimizations. Every tool does monitoring, but this one gives you more proactive monitoring, with the recommendations and actions that are needed."
"It speeds up time for troubleshooting and it gives simple-to-use dashboarding for executives and managers to be able to see what the issues are in an easy way, so they can escalate or question. From an operations side it lets you get to the core of the apple and figure out the problem quickly."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"I would like more manual issues to have automated report-facing options."
"The initial setup phase was hard and could be made easier."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"There is room for improvement in the stability of ServiceNow."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The security policies could be increased."
"Service mapping is pretty limited."
"They can change the interface for the 6.7 vSphere that would make it more simple and more friendly. I think changing the interface of the operations manager would be good. It's friendly to use right now but it would simplify it more."
"We use a large installation of this solution with multiple nodes and so the setup was pretty complex."
"It's a little bit scattered. I have to go through a lot of steps to get everything in one place. I would like it that if you click on one cluster, you get all the information from the host, VMs, whatever is there. Sometimes I have to go to different places to get the information."
"We would like better integration with the cloud because we use a multi-vendor cloud. We use AWS, which is fine, but we also use Azure and Google. We would like better plugins to those other two providers."
"It's complex to manage because there are a lot of options and metrics. It's complex when you want to do something very specific."
"The solution must provide better training options to help us make the most of the tool."
"One thing I mentioned when speaking with the engineers is that we'd like to get more granular reporting. We'd like to see more real-time reporting on the application-process level. Right now, we don't get that. For example, if I have a VM that's spiking up on memory or CPU, I can't really drill down to the application level and say, "Hey, I have IE that's spiking due to the user's streaming of video and that's affecting their entire session." vROps doesn't do that."
"A lot of feedback that we're getting from some of our engineers who are actually using Operations today is that the graphics are very low-key. When it comes to red, yellow, green, yes, "Skittles Theory," but when it actually comes down to what's optimized and what's not optimized, it's very rudimentary. If they could actually make nicer pie charts or graphics involved in it, it would make it a lot easier to read the data on a higher level, rather than actually having to dive down and know specifically what you're looking at."
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ServiceNow IT Operations Management is ranked 10th in Cloud Management with 35 reviews while VMware Aria Operations is ranked 2nd in Cloud Management with 360 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and IBM Tivoli NetCool OMNIbus, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Nutanix Prism and Red Hat Ansible Automation Platform. See our ServiceNow IT Operations Management vs. VMware Aria Operations report.
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