We performed a comparison between ServiceNow IT Operations Management and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The asset management tools are very valuable."
"I like the solution mostly for CMDB discovery."
"You can improve integrations of the operation with the solution."
"I like the solution due to the fact that it's scalable."
"It is flexible. You can tune it, more or less, as you want."
"I am impressed with the tool's ability to track information in an easy way."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The most valuable features are the service analyzer and Glass Tables."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"We liked the built-in calculation of health scores."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"The flexibility to develop and consolidate many solutions into one platform is great."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"Our mean time to detect is down to five minutes."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The pricing is high."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The setup and deployment could be simplified, and the pricing could improve."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"I would like more manual issues to have automated report-facing options."
"I advise others not to customize a lot while using the solution."
"Service mapping is pretty limited."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"The cost of the license could be lower."
"We also faced challenges relating to UI development."
"The data recovery has room for improvement."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
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ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 35 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 30 reviews. ServiceNow IT Operations Management is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Datadog, BMC TrueSight Operations Management and Dynatrace, whereas Splunk ITSI (IT Service Intelligence) is most compared with Dynatrace, Grafana, Splunk APM, BMC TrueSight Operations Management and Datadog. See our ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence) report.
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