We performed a comparison between ServiceNow Security Operations and Siemplify based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Investigations are something really remarkable. We can drill down right to the raw logs by running different queries and getting those on the console itself."
"I like the ability to run custom KQL queries. I don't know if that feature is specific to Sentinel. As far as I know, they are using technology built into Azure's Log Analytics app. Sentinel integrates with that, and we use this functionality heavily."
"Microsoft Sentinel comes preloaded with templates for teaching and analytics rules."
"The most valuable feature is the onboarding of the workloads. You can see all that has been onboarded in your account on the dashboards."
"Another area where it is helping us is in creating a single dashboard for our environment. We can collect all the logs into a log analytics workset and run queries on top of it. We get all the results in the dashboard. Even a layman can understand this stuff. The way Microsoft presents it is really incredible."
"The in-built SOAR of Sentinel is valuable. Kusto Query Language is also valuable for the ease of writing queries and ease of getting insights from the logs. Schedule-based queries within Sentinel are also valuable. I found these three features most useful for my projects."
"The AI capability is one of the main features of the solution because I believe that in the market, there are few solutions that are providing security solutions based on AI and machine learning."
"I like the unified security console. You can close incidents using Sentinel in all other Microsoft Security portals, when it comes to incident response."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"My favorite feature is the application vulnerability scanner."
"The solution is stable."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"The solution is available over the cloud and is easy to manage."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"Without hyperbole, I have never, in my entire career, encountered a vendor or a vendor community as awesome as Siemplify. Siemplify and the Siemplify Community quite literally made it possible for our SOC to increase almost five-fold in our number of clients and number of analysts and to go from a Monday to Friday 9-5 shop to a 24/7 shop all in the span of under a year and a half and all while continually adding capabilities and improving the services we offer to our clients."
"The playbooks feature in Siemplify is crucial for automation. We've utilized both standard and custom integrations with other security operation solutions, enhancing our flexibility. The user interface is generally straightforward, although recent changes may require some adjustment and Siemplify's integrations and capabilities offer potential support for various compliance requirements."
"The most valuable feature of Siemplify is the playbooks that can be created."
"The playbook is a bit difficult and could be improved."
"If I see an alert and I want to drill down and get more details about the alert, it's not just one click. In other SIEM tools, you just have to click the IP address of the entity and they give you the complete picture. In Sentinel, you have to write queries or use saved queries to get details."
"Documentation is the main thing that could be improved. In terms of product usage, the documentation is pretty good, but I'd like a lot more documentation on Kusto Query Language."
"Only one thing is missing: NDR is not available out-of-the-box. The competitive cloud-native SIEM providers have the NDR component. Currently, Sentinel needs NDR to be powered from either Corelight or some other NDR provider."
"It would be good to have some connectors for third-party SIEM solutions. Many customers are struggling with the integration of Azure Sentinel with their on-premise SIEM. Microsoft is changing the log structure many times a year, which can corrupt a custom integration. It would be good to have some connectors developed by Microsoft or supply vendors, but they are not providing such functionality or tools."
"We'd like also a better ticketing system, which is older."
"I would like Microsoft Sentinel to enhance its SOAR capabilities."
"Microsoft should improve Sentinel, considering that from the legacy systems, it cannot collect logs."
"The initial setup is difficult."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"It doesn't interact with things very well."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"We often encounter minor issues that could be improved, but we maintain communication with the developers and submit feature requests. Recently, I requested enhancements such as improved search functionality within playbooks and expanded options for exporting case data."
"I'm inclined to say that I'd love to see some Machine Learning capabilities integrated into the platform, however, I just attended a demo this morning where Siemplify gave a sneak peek into some Machine Learning capabilities that they are currently developing and have roadmapped for release soon."
"Building the playbooks could be easier and the integration could improve. It is a difficult process, such as what API connections need to be made."
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ServiceNow Security Operations is ranked 7th in Security Orchestration Automation and Response (SOAR) with 15 reviews while Siemplify is ranked 16th in Security Orchestration Automation and Response (SOAR) with 3 reviews. ServiceNow Security Operations is rated 8.0, while Siemplify is rated 8.6. The top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". On the other hand, the top reviewer of Siemplify writes "Great for reporting and ticketing for SOC MxDR client environments and has a great, supportive community". ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Swimlane and Tines, whereas Siemplify is most compared with Splunk SOAR, Palo Alto Networks Cortex XSOAR and Fortinet FortiSOAR. See our ServiceNow Security Operations vs. Siemplify report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
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