We performed a comparison between ServiceNow Security Operations and Splunk SOAR based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is always correlating to IOCs for normal attacks, using Azure-related resources. For example, if any illegitimate IP starts unusual activity on our Azure firewall, then it automatically generates an alarm for us."
"One of the most valuable features of Microsoft Sentinel is that it's cloud-based."
"If you know how to do KQL (kusto query language) queries, which are how you query the log data inside Sentinel, the information is pretty rich. You can get down to a good level of detail regarding event information or notifications."
"The product can integrate with any device."
"The initial setup is very simple and straightforward."
"It has a lot of great features."
"What is most useful, is that it has a good connection to the Microsoft ecosystem, and I think that's the key part."
"Microsoft Sentinel enables you to ingest data from the entire ecosystem and that connection of data helps you to monitor critical resources and to know what's happening in the environment."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The solution is available over the cloud and is easy to manage."
"It's stable."
"Reduces time to closure and closure metrics for vulnerabilities."
"The solution is stable."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"My favorite feature is the application vulnerability scanner."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"The automation part of the product is great."
"Scalability is the best feature of the solution."
"I have found all the security automation platform features of Splunk SOAR to be good. The Automation playbook development is highly useful."
"I like the integration capabilities of Phantom. It has a lot of integrations with other products. Its searching methodologies are also good. It is also easy to understand and easy to create playbooks."
"The customization continues to be excellent."
"The most valuable feature is the risk-based access control."
"The most valuable feature of Splunk SOAR that stands out is it has a great SOAR. The automation and orchestration module is highly mature. A lot of use cases are on user entity and behavioral analytics (UEBA), which is artificial intelligence and machine learning-based (AIML)."
"The playbooks are valuable. They are the core component. Being able to implement and build a code process to work through and scale out what we want to do is valuable."
"Sentinel's reporting is complex and can be more user-friendly."
"They should integrate it with many other software-as-a-service providers and make connectors available so that you don't have to do any sort of log normalization."
"We do see continuous improvement all the time, however, I haven't got a specific feature that is lacking or not well designed."
"The troubleshooting has room for improvement."
"The built-in SOAR is not really good out-of-the-box. The SOAR relies on logic apps and you almost need to have some kind of developer background to be able to make these logic apps. Most security people cannot develop anything..."
"The on-prem log sources still require a lot of development."
"Azure Sentinel will be directly competing with tools such as Splunk or Qradar. These are very established kinds of a product that have been around for the last seven, eight years or more."
"If you're looking to use canned queries, the interface could be a little more straightforward. It's not immediately intuitive regarding how you use it. You have to take a canned query and paste it into an operational box and then you hit a button... They could improve the ease of deploying these queries."
"The threat intelligence module needs a better dashboard."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The initial setup is difficult."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"We have playbooks written to extract these events and put them into the workflow since it wasn't structured as expected. It was a miss for us. We couldn't figure out why it broke or what actually happened there. It was something in this feed with legitimate and security events, so we tried to understand the names and what we would call them."
"The cost of Splunk SOAR has room for improvement."
"We've run into a few minor issues. Some of the playbook writing is a bit complicated. We've had a few hiccups with the source control. We'd really like to use GitHub deployment keys for a dedicated account. We haven't been able to do that. I think those are some of the major ones."
"The application does not work properly and does not pass the log-based configuration. I feel that some kind of review should happen in the application. This review should validate things so that we can get the right information. Splunk does not tell us where the IP address is associated with."
"Splunk's support for integration is subpar and has room for improvement."
"We've had trouble implementing the solution with Microsoft products. There seems to be an integration gap."
"Splunk SOAR has room to improve its offering for small-sized customers. The price is not fair for smaller-sized customers."
"In the beginning, we couldn't find any specific documents for every function. It wasn't easy to navigate to what we needed."
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ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 14 reviews while Splunk SOAR is ranked 3rd in Security Orchestration Automation and Response (SOAR) with 30 reviews. ServiceNow Security Operations is rated 8.0, while Splunk SOAR is rated 8.0. The top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". On the other hand, the top reviewer of Splunk SOAR writes "Takes most of the work away, but the time they take to implement new features is a little bit of concern". ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, IBM Resilient, Swimlane, Fortinet FortiSOAR and ThreatConnect Threat Intelligence Platform (TIP), whereas Splunk SOAR is most compared with Palo Alto Networks Cortex XSOAR, Cortex XSIAM, Torq, Tines and Cisco SecureX. See our ServiceNow Security Operations vs. Splunk SOAR report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
