We performed a comparison between AppDynamics and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Splunk ITSI offers easier integration with DLP, automated dashboarding and reporting, and an observability feature. Users find it stable, scalable, and easy to use with no major issues. Although customer service and support reviews are mixed, setup is generally straightforward, and pricing is high but reasonable. Organizations have seen positive ROI through increased visibility and reduced data report costs.
"Applications: This provides us insight into how our applications are performing within our environments and affords us the ability to identify opportunities and make changes to code / environment to effect positive performance lift."
"AppDynamics' best feature is automation - for example, when I add a note, it can understand the data automatically."
"It has improved our organization with its ability to catch issues quickly and fix them."
"We can make custom alerts in our system for specific issues like high CPU utilization or application downtime."
"Error analysis in the troubleshooting sections go straight to the point."
"AppDynamics is scalable."
"We have been able to monitor our applications more accurately."
"The release management capabilities are great."
"We liked the built-in calculation of health scores."
"The most valuable features are the service analyzer and Glass Tables."
"Our mean time to detect is down to five minutes."
"The observability is great and valuable."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"The solution is easy to scale."
"ITSI includes a feature called a glass table."
"The initial setup could be easier."
"I’d like to see better out-of-the-box visual reporting so that we can roll this up to management."
"I would like them to change their business model for scalability to accommodate growing companies. The business model should be more flexible."
"I think I would like to see a better way to deploy and upgrade the machine agents that we use. Currently, we have to use SCCM, and that might just be our environment with the customer."
"AppDynamics could benefit from greater integration with emerging technologies such as artificial intelligence and machine learning."
"The solution could be more user-friendly for diagnostic purposes. Anyone who is using the solution should be able to infer what that error is about, they should be able to troubleshoot it better."
"There could be some improvement in the constructions of the diagrams, it is too difficult currently."
"I would like to see something that lets me set real dollar figures, not just to outages, but to the solutions as well... when I'm looking at problems and have found a problem that I know I need to address. I could flag it off and have AppDynamics estimate how long a person would have taken to find that without it. That would give me a lot of leverage for justifying the existence of APM, which I really need."
"The solution should integrate more features in NEAP."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
"The cost of the license could be lower."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
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AppDynamics is ranked 5th in Application Performance Monitoring (APM) and Observability with 155 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. AppDynamics is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of AppDynamics writes "Very good real-time monitoring capabilities, deep problem diagnosis, and transaction mapping". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". AppDynamics is most compared with Dynatrace, Elastic Observability, Datadog, Splunk Enterprise Security and New Relic, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and Zabbix. See our AppDynamics vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.