We performed a comparison between Atlassian Confluence and OpenText Extended ECM based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals)."The solution is very intuitive and provides excellent content management."
"A simple tool for developers to write and record team decisions explaining the product that they are creating."
"The best feature is the automatic tagging of information in documents. The automatic algorithm highlights irrelevant information that conflict with the actual documents."
"The most valuable features of Atlassian Confluence are version management and search and linkage to the JIRA tickets. They are integrated very well together. You can have links from many places and can easily jump from one to the other. If you want to find all the information about a topic, you only need to click and you receive the information."
"This is a scalable solution that supports thousands of users."
"It is a good collaboration tool."
"The best feature is document management."
"Great shareable and co-editing features."
"It's a very good solution."
"An SAP user can store documents directly into OpenText without a connector."
"Most of our customers are very fond of the upgraded smart user interface."
"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."
"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."
"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."
"Scalability is great. We can extend areas horizontally and vertically."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"We have to use other applications that make Atlassian Confluence more customized for what you want. They should improve by adding the ability to make more customizations."
"They can improve the table feature of Confluence. It is currently not adequate."
"There is room for improvement in terms of pricing."
"Atlassian Confluence's old versions consume too much memory, making it an area where optimization is required from an improvement perspective."
"In the next release, I would like to have the ability to import pictures."
"Atlassian needs to provide the source editor or a built-in plugin."
"The area that needs improvement is the search capability. It should have generalized capabilities."
"Some elements of the user interface could be more user-friendly, including embedding diagrams."
"A dashboard with information would be nice to see."
"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"OpenText Extended ECM's user interface could be improved."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
"The solution should work better with partners and be more developer-friendly."
"The initial setup can get really complicated, and it takes time."
Atlassian Confluence is ranked 2nd in Corporate Portals (Enterprise Information Portals) with 99 reviews while OpenText Extended ECM is ranked 3rd in Enterprise Content Management with 18 reviews. Atlassian Confluence is rated 8.2, while OpenText Extended ECM is rated 7.8. The top reviewer of Atlassian Confluence writes "Good usability, helpful community support, and facilitates well-structured documentation ". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". Atlassian Confluence is most compared with Microsoft Teams, Microsoft OneDrive, Office 365, SharePoint and Zendesk, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Hyland OnBase and Oracle Content Management.
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