We compared Dell Avamar and Zerto based on user reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Dell Avamar earns acclaim for its scalability, data compression capabilities, swift incremental backups, and seamless integration with Data Domain and VM stacks. Users say Zerto offers excellent data protection, and it’s easy to create VMs. Zerto users also like its real-time replication features. Dell Avamar could improve its tape connectivity and bare-metal restoration. Users also requested better Azure backups and a more user-friendly interface. Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication.
Service and Support: Some customers express satisfaction with Dell support, but others said there is room for improvement. Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved.
Ease of Deployment: Opinions on Dell Avamar’s setup were mixed. Some users found it to be straightforward, while others considered it complex and difficult. Deployment time ranged from a few hours to a week, and assistance from Dell engineers might be necessary. The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions.
Pricing: Dell Avamar’s pricing is generally seen as reasonable, but some users think it is expensive. Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost.
ROI: Dell Avamar provides cost savings through data reduction, deduplication, and compression. Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow.
Comparison Results: Dell Avamar is a scalable solution that offers excellent data compression and fast compression. However, Avamar earned mixed reviews for support, deployment, and pricing. Users also requested better Azure and bare-metal backups and restoration capabilities. Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better.
"The installation process is pretty straightforward."
"We have seen huge data reduction and data deduplication and compression, which is very cost-effective and cost-reducing for the company."
"The source site replication feature is valuable."
"The stability is okay."
"I have found the product to be scalable."
"The deduplication feature is the best aspect of the solution."
"The backup is the solution's most valuable feature. It's very reliable."
"Stable and scalable backup and recovery software, with good technical support."
"Its user interface is excellent, and when it comes to data duplication, Zerto is very fast."
"The recovery was pretty seamless. It took about a minute for it to kick over when we did our testing. So, it wasn't a long downtime."
"Some of the most valuable features are the synchronous replication and migration with RDMs. I really like the conversion of RDM VMs for migration."
"I would give it an eight out of 10, if not a nine out of 10, when it comes to ease of use."
"We have had many instances where VMs were corrupted by an application owner, where they were installing something and did not create a snapshot in VMware for it. Instead of tapping into our backups, with just two clicks, we were able to restore the VM back to its original state. It helps a lot in the day-to-day running of our business."
"The fact that we are able to test the failover of live systems during regular hours is invaluable to our organization."
"It is incredibly granular and I really appreciate that."
"Being hardware agnostic is nice in that we don't really need a 15 second recovery time. It's easy to use. It's always doing updates behind the scenes. These are the positive things. The setup is pretty easy. Building out the VPGs is pretty easy. And it works like it's supposed to."
"We don't trust the product 100 percent. Kaspersky has many features Dell Avamar doesn't support, such as granular backup and history."
"It's not the best solution for big databases."
"Some integrations are not in place, such as the email alerts, which are not compatible with Office 365 SMTP gateway."
"The reporting should be improved, as we currently have to use another tool for that purpose."
"Setup and deployment of this solution is complex and requires expert engineers."
"The user interface needs to be improved. It's not as good as it could be."
"It would be helpful if the product offered more integration potential."
"It's very slow to backup and store information. It has two consoles and an application which are more difficult to use than a solution like Veeam."
"Zerto's effect on our RPO can be improved."
"We're not fully satisfied with the support team."
"Zerto could add text alerts if there are critical problems and alerts if changes affect our replication."
"It would be nice if Zerto offered OVFs, which are custom-built VMs that you can install on your virtualized environment. At the moment, I have the Zerto sitting on two custom-built Windows servers, which creates a lot of overhead. I'm waiting for them to create an OVF file, which is a built and hardened version of their Zerto server that I can just install wherever with a couple of mouse clicks."
"When I have a technical question, it sometimes takes a while for tech support to respond."
"It would be nice to have the option to do automatic failover, but right now the only option is manual."
"Customer service and technical support need improvement."
"I wouldn't mind seeing Zerto sold at a cheaper price point, although the cost is comparable to VMware SRM."
Dell Avamar is ranked 12th in Backup and Recovery with 81 reviews while Zerto is ranked 2nd in Backup and Recovery with 236 reviews. Dell Avamar is rated 7.6, while Zerto is rated 9.0. The top reviewer of Dell Avamar writes "Stable, integrates well with other solutions, and has a good price, but its UI needs a refresh". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". Dell Avamar is most compared with Dell PowerProtect Data Manager, Veeam Backup & Replication, Dell NetWorker, Dell PowerProtect DP (IDPA) and HPE StoreOnce, whereas Zerto is most compared with Veeam Backup & Replication, VMware SRM, Rubrik, Commvault Cloud and Dell RecoverPoint for Virtual Machines. See our Dell Avamar vs. Zerto report.
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