Dynatrace vs New Relic comparison

Dynatrace
Read 342 Dynatrace reviews
  • 44,983 Views
  • 26,782 Comparison Views
95% willing to recommend
New Relic
Read 152 New Relic reviews
  • 23,880 Views
  • 18,806 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 22, 2023

We performed a comparison between Dynatrace and New Relic based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Dynatrace's setup is easy and straightforward, but it can become more complicated for Dynatrace Managed. Navigation can be a bit tedious, but deployment is simple. The number of staff needed will depend on the number of applications. New Relic's setup is generally simple and easy, but some users may require help from professional services or IT/DevOps teams.
  • Features: Dynatrace offers real user tracking, AI automation for incident alerts, and Kubernetes topology visualization, as well as session replay and synthetic monitoring. On the other hand, New Relic provides in-depth application information, reliable monitoring, and accurate alert mechanisms, as well as transaction summaries and code detection. Both solutions are user-friendly and scalable, making them good choices for businesses.
  • Pricing: Dynatrace has complicated and opaque pricing, while New Relic's pricing is seen as either too expensive or reasonable depending on the reviewer. The pricing structure is a potential drawback for both solutions.
  • Service and Support: While some users have found Dynatrace's customer service to be excellent, others have reported longer wait times and a lack of improvement in documentation. On the other hand, New Relic's customer service has been praised by some users for being very good, but there are also reports of needing improvement in speed and accuracy. However, New Relic's documentation is generally praised.
  • ROI: Dynatrace offers excellent ROI by streamlining tools, enabling continuous improvement, and automating processes. New Relic, on the other hand, has received mixed feedback regarding its ROI.

Comparison Results: Dynatrace is the preferred option over New Relic based on user reviews. It offers better AI capabilities, real user monitoring, session replay, and synthetic monitoring functionalities. Dynatrace has good visibility and can thoroughly scan services and applications with the ability to analyze traffic. Dynatrace's pricing and licensing are mixed, but it has provided cost savings through automation and decreased mean time to identification and repair.

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To learn more, read our detailed Dynatrace vs. New Relic Report (Updated: May 2024).
Buyer's Guide
Dynatrace vs. New Relic
May 2024
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Categories and Ranking

Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Ranking in Mobile APM
1st
Ranking in AIOps
2nd
Average Rating
8.8
Number of Reviews
342
Ranking in other categories
Log Management (4th), Container Monitoring (1st)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Ranking in Mobile APM
2nd
Ranking in AIOps
3rd
Average Rating
8.6
Number of Reviews
152
Ranking in other categories
Network Monitoring Software (6th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Cloud Monitoring Software (3rd)
 

Market share comparison

As of June 2024, in the Application Performance Monitoring (APM) and Observability category, the market share of Dynatrace is 12.8% and it decreased by 20.4% compared to the previous year. The market share of New Relic is 7.1% and it decreased by 31.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
Unique Categories:
Log Management
5.7%
Mobile APM
39.8%
Network Monitoring Software
2.3%
IT Infrastructure Monitoring
4.5%
 

Q&A Highlights

BH
Dec 10, 2020
Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not found one capable to give me solutions they all report you have a problem but you need to figure out what the problems is. So we have decided to develop our own AI and it is not only monitoring OSI layer 1 -3 but layer 1-8 as well it give you a solution what has been wrong based on delays in transactions combined with security. We have deployed this now across healthcare in the USA as well Airports but it is working on every industry and working in a SaaS solution. But if I have a chose between the tools you mentioned, Dynatrace is the best choose it is easy to install and has a great interface. Also it has almost no configuration.
See all answers
 

Featured Reviews

BL
Feb 6, 2022
Automatic configuration saves us time, helpful support team, and it helps us to measure and improve our end-user experience
Support for cloud-based environments needs to be improved. There is a challenge when it comes to monitoring cloud-native applications. This means that we have to use other tools that we integrate with Dynatrace. If there were another approach to monitoring things automatically then it would be a fantastic feature to add. Some of the results that we were being given by the AI engine were not a proper output based on what the data input was. These days, we are seeing that AIOps is becoming more predominant. As such, I would like to see more of the features in Dynatrace, expanding it from a purely monitoring solution into a full-fledged AIOps solution.
Read full review
DP
Jan 30, 2021
Reasonably priced, straightforward to set up, and performs as expected
Our proof of concept has been successful. Getting an order in and reporting is an industry in itself, don't think it can solve the problems it's not trying to solve. It is an application performance monitoring tool. Don't try and make it anything else. The big problem with Splunk for us is that it can do everything. The thing that's nice about New Relic is it doesn't try and do everything, it does what it does. So far, it does it to satisfaction, but don't try and fill multiple holes in your toolchain with it. It's good at what it does. We had some pretty informed opinions on what it was going to do. We knew where it wanted us to get, and so far it has cost the amount we wanted it to cost and done everything that we wanted it to do. I would rate New Relic APM a ten out of ten.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The Recorder for setting up a synthetic monitor is a really great tool for non-technical staff to be able to set up a monitor."
"The view it provides for default analysis is very nice. The way in which it showcases how the metrics have been captured and how lucidly that they are displayed. This is a good thing to have from a technical and non-technical perspective."
"The most valuable features are the UEM (User Experience Monitoring) and the DEM (Digital Experience Management)."
"RCA (Root Cause Analysis) and the PurePaths, where you can see the stack trace, are helpful in finding problems."
"Some of the main benefits are being able to quickly identify when transactions start to slow or run into issues, or hiccups if you will."
"​It provides the whole perspective in a single place when trying to guide the right people to go to the right solution at any given point in time."
"The OneAgent technology does a brilliant job of simplifying what was earlier one of the pain points in enterprise monitoring."
"It is an amazing tool for application root cause analysis and business function analytics"
More Dynatrace pros
"It is stable and scalable."
"We are able to drill down and see what is going on in the system."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"We like the performance of the product."
"The VPN is one of the solution's most valuable features for us."
"New features are added often."
"It has given us better insight into the performance of the system."
"End-user Synthetics and monitoring are very good."
More New Relic pros
 

Cons

"Make the Web UI more robust. Last time I used the web interface, it was still pretty crude."
"Scalability has improved quite a bit from the beginning."
"Dynatrace needs to improve its configuration."
"We called support mostly about implementation issues. Docker was one which was early on and the support structure for Dynatrace. Typically, they were trying to help us figure out third-party applications and where the monitoring agent should be located."
"I would like to see internal synthetic tests in the next release, which is already on the roadmap.​"
"Ability to better identify SDQ script errors would be helpful."
"Sometimes we get incidences during the US morning when we are not at the office. If I can get the benefit of a solution, which can alert us and solve itself. It is an automation thing where we do not want to wake up late at night and work on the application."
"Make sure older frameworks, like PHP 5.3, are supported."
More Dynatrace cons
"The price needs improvement."
"New Relic needs to improve is the user data schema."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"The price could improve."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
More New Relic cons
 

Pricing and Cost Advice

"The product is really fast to implement and gives customers instant value. This is important, because it reduces costs on the implementation."
"Its price is quite high. Although it is worth it, it would be better if its price is reduced. They base their prices around licensing. Their prices are based on agent licensing and consumption licensing. Both of these can be a bit cheaper, but if they are the best in the market, as I consider them to be, I assume that their prices will be higher. They are delivering the product for that price."
"I think the pricing is at a fair value for what it is."
"I feel the price is good for what the product does."
"The limitations I see are more to do - and maybe it's because of the nature of the job I have - but they have to do with pricing. It's a little bit pricey. It's a very good tool. It's worth the price, to a certain degree. But it's hard to justify when it's that costly."
"There are additional Professional Services costs which ensure the solution is configured with meaningful names so you're getting the most money for your investment."
"It is quite costly. Dynatrace was the most expensive, compared to the other products we looked at. But it was also a lot better. If you want value for your money, Dynatrace is the way to go."
"The pricing is a little high, but still cheaper than competitors because Dynatrace at least has pay-as-you-go. Others do not. However, the pricing is confusing. I wish it was more simplified when trying to price out moving to a yearly contract."
More Dynatrace pricing and cost advice
"Because of budget, we are not using the mobile app part of this tool."
"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
"This solution required a license and it is better than some other competitors."
"Cost is significant with a lot of extras."
"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."
"Comparatively, the pricing is expensive."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
More New Relic pricing and cost advice
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Answers from the Community

BH
Dec 8, 2020
Dec 8, 2020
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring. We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace. Due to a highly mature ELK implementation, we are not trying to incorporate log ...
2 out of 5 answers
HK
Oct 20, 2020
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Read full answer
RM
Oct 20, 2020
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring.  We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace.  Due to a highly mature ELK implementation, we are not trying to incorporate log analytics into solution buy may consider in the future.  We had AppD, Dynatrace, New Relic, and CA Wily all in house at the time of our evaluation.  We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing.  Between Dynatrace and New Relic, Dynatrace won based on the automation, integrated AI, support for "old" techs, and confidence we could eliminate multiple APM and infra monitoring tools.   I would not include products like BigPanda, MoogSoft, in this analysis. They are not monitoring solutions but event correlation solutions.  You will need additional monitoring products to capture data and feed them.  Having said that if you cannot consolidate tools you will likely need to purchase an event solution to make sense of all the alarms. We did evaluate these products but with Dynatrace AI did not feel the business value was there for the investment. Here's a quick pro/con list on Dynatrace & New Relic from our analysis. New Relic Pros: Insights is an awesome product and capability. Lots of capabilities and plugins to extend data collection. The APM dashboard is aesthetically pleasing and intuitive. Good training and documentation are available to support the product. New Relic Cons: Requires lots of manual configurations to implement and support.  Insights product requires an investment of time to achieve value. Licensing is a nightmare as there is virtually no transparency in what you are being charged for. Lack of solution to consolidate alerts across implementation other than significant investment in insights to manually achieve this.   Dynatrace Pros: Very simple to implement and maintain with out of the box automation which supports modern (cloud/Kubernetes) and "old" (mainframe). In-app chat is helpful.  High integration of infra and APM data for full-stack observability and engineering.  Topology and trace discovery is more reliable than other products or our CMDB.  Synthetics are easy to set up for any user. AI-assisted problem analysis on the trace discovery streamlines troubleshooting.  AI includes "events" in an analysis like VMotion, deployment events. Have not done yet but looking to leverage monitoring as code for a fully integrated and automated delivery pipeline. See keptn.sh open source project. Dynatrace Cons: User SQL lacks some functions of NRQL for user analysis.  Host, process, and service data is not available to query within the product.  Alarm processing lacks some granular controls. The Plug-in library is less robust. Good luck with your decision!
Read full answer
See all 5 answers
 

Top Industries

By visitors reading reviews
Educational Organization
28%
Financial Services Firm
18%
Computer Software Company
8%
Manufacturing Company
6%
Educational Organization
30%
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
See all answers
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
See all answers
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
See all answers
What do you like most about New Relic?
It allows the restriction of privileges and control of users.
See all answers
What needs improvement with New Relic?
The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.
See all answers
What is your primary use case for New Relic?
We have both the mobile and web applications which use the APIs in the back end. The New Relic Browser also monitors all our review servers and has mobile and browser compatibility. Most of our sta...
See all answers
 

Comparisons

Datadog vs Dynatrace Logo
Datadog vs Dynatrace
Compared 17% of the time
AppDynamics vs Dynatrace Logo
AppDynamics vs Dynatrace
Compared 10% of the time
Splunk Enterprise Security vs Dynatrace Logo
Splunk Enterprise Security vs Dynatrace
Compared 7% of the time
Azure Monitor vs Dynatrace Logo
Azure Monitor vs Dynatrace
Compared 7% of the time
Elastic Observability vs Dynatrace Logo
Elastic Observability vs Dynatrace
Compared 6% of the time
More Dynatrace Competitors
Datadog vs New Relic Logo
Datadog vs New Relic
Compared 12% of the time
Elastic Observability vs New Relic Logo
Elastic Observability vs New Relic
Compared 10% of the time
Grafana vs New Relic Logo
Grafana vs New Relic
Compared 9% of the time
Prometheus vs New Relic Logo
Prometheus vs New Relic
Compared 6% of the time
Azure Monitor vs New Relic Logo
Azure Monitor vs New Relic
Compared 6% of the time
More New Relic Competitors
 

Product Reports

Buyer's Guide
Dynatrace
June 2024
Dynatrace reportDownload Dynatrace product report
Buyer's Guide
New Relic
May 2024
New Relic reportDownload New Relic product report
 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Learn More

Dynatrace
New Relic
 

Overview

Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

  • Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.

  • OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.

  • PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

What does Dynatrace offer?

Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

  • Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.

  • Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.

  • Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.

  • Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.

  • Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.

  • Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

Reviews from Real Users

Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

New Relic

New Relic is a prominent application performance management (APM) and a real-time monitoring solution. This cloud-based platform is tailored for both small developers and large enterprises to track and optimize application performance.

New Relic's strength lies in its comprehensive toolset that enables developers to diagnose and resolve issues quickly, ensuring high uptime and optimal performance of applications. The platform offers a wide range of features including real-time application monitoring, detailed performance insights, customizable dashboards, and in-depth analytics. It supports numerous programming languages and integrates with existing development workflows, making it a versatile choice for diverse IT environments.

What are the key features of New Relic?

  • APM: Provides detailed insights into application performance, helping to identify bottlenecks and areas for improvement.

  • Infrastructure Monitoring: Monitors cloud, on-premises, and hybrid infrastructures to provide visibility into the health of servers and networks.

  • Real User Monitoring: Captures and analyzes end-user interactions to help understand the user experience across web and mobile applications.

  • Synthetic Monitoring: Uses simulated traffic to test and optimize websites and applications before they go live.

  • Dashboard and Visualization: Customizable dashboards that display key metrics and trends, facilitating quick decision-making and reporting.

When evaluating New Relic, you should focus on the ROI aspects such as improved application performance, reduced downtime, and enhanced customer satisfaction. The platform's ability to provide actionable insights helps to preemptively address potential issues, thereby saving costs and improving operational efficiency.

New Relic is widely implemented across various industries, including technology, e-commerce, finance, and media, where ensuring smooth application performance is critical to business success. Companies in these sectors use New Relic to gain a competitive edge by ensuring their digital services are reliable and perform at peak efficiency.

In summary, New Relic is an essential tool for businesses seeking to enhance their application performance through advanced monitoring and real-time analytics. Its comprehensive features and flexible pricing make it a suitable choice for organizations aiming to optimize their digital operations effectively.


 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Buyer's Guide
Dynatrace vs. New Relic
May 2024
Free Report: Dynatrace vs. New Relic
Find out what your peers are saying about Dynatrace vs. New Relic and other solutions. Updated: May 2024.
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