We compared Monday.com and SAP CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. SAP CRM needs improvements in its mobile interface, data visibility, and integration.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. SAP CRM's customer service and support have received mixed feedback.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. SAP CRM is seen as costly, and some users have said it isn’t worth the money.
ROI: Monday.com customers have reported increased productivity and more efficient task completion. Some reviewers have reported that they realized an ROI from SAP CRM within three to five years.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy.
"The structure it has, the sites, the boards, and how easily you can transfer information from one place to the other is great."
"The stability is good."
"Board templates are really good when you have recurring projects."
"The filters are extremely useful."
"The most valuable features are the way we could easily add tasks and track the timelines of tasks through a Gantt chart. That made it easier for us to see which crucial tasks were finished."
"The tagging and notification features are great."
"Monday.com colors are friendly to the eye."
"Monday.com has provided a centralized and easy-to-use area for my team to store all of our information and collaborate together."
"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."
"The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations."
"The initial setup of SAP CRM was simple."
"The platform is highly scalable."
"When we are using SAP CRM we receive more accurate results than using any other CRM system."
"The stability is good."
"The user interface is excellent."
"SAP CRM is a scalable solution."
"We'd like to have the ability to start a screen record or screen grab that a user can initiate from Monday.com."
"It does have some native report widgets, but there are limitations on those. They're still building that capability out in my opinion. The reporting in monday.com is probably the weakest link, but there are third-party apps that you can add in that do some great reporting for you. You can also tie monday.com into a data warehouse and use something like Tableau, Power BI, or any reporting tool that can report out of a data warehouse to get the more in-depth reports that you need. Monday.com will get there, but it doesn't seem to be one of their top priorities."
"The solution could be improved by adding more plugins for Adobe (not just Photoshop) and adding a plugin for Discord."
"What would be nice is if I had two days between deadlines and adjusted the day if it would automatically adjust the deadlines, even if I had to change one or two that might no longer work, it would save a lot of steps."
"The calendar selection for dates is not the easiest to navigate."
"The permission settings require workarounds for some use cases."
"It would be beneficial to consider incorporating features that enhance the platform's customization capabilities in the next release."
"It would be nice to have a general section at the top of each group."
"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."
"There could be some specific configurable options on the UI level to improve visibility."
"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."
"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."
"The solution is expensive."
"The interface could be improved."
"As SAP CRM is still in its pilot version in my company, and my team is still experimenting on it, there's little room for exploration, but its setup is not as straightforward, so this could be an area for improvement."
"The implementation and integrations could be better. After we went into the production environment, we had some issues. Most of them were with the ERP integration. Many other issues were around the client's integrations between the ERP and CRM platforms. It could be more user-friendly. It wasn't very user-friendly initially, but now it's easier for them to use. Now, the users can use that platform better than at the beginning. We would like to see reports with more analytic features and artificial intelligence in the next release. For example, show more metrics and KPIs and more dynamic dashboards. Because the platform has some models, but it's not easy to use. It's a little complex."
monday.com is ranked 1st in CRM with 222 reviews while SAP CRM is ranked 4th in CRM with 40 reviews. monday.com is rated 9.4, while SAP CRM is rated 7.6. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Adobe Workfront, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Zoho CRM and SAP Marketing Cloud. See our SAP CRM vs. monday.com report.
See our list of best CRM vendors, best Marketing Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
