We performed a comparison between Nagios XI and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This is a very good solution and it is simple to use, for any company."
"The features I've found the most useful are the plug-ins, the fact that you can connect almost everything to it. That's very useful."
"The Script Module in Nagios is really easy to use and is really cost efficient."
"The ability to set up templates and groups of checks, as well as customize the checks themselves."
"I can monitor a software made in-house to software of bigger companies."
"The installation is no problem. I've installed Nagios several times."
"An excellent solution that is easy and intuitive to implement."
"Though I downplayed the administrative NCC GUI, this is by far the strongest aspect of the Nagios XI product."
"The most valuable feature of ServiceNow Discovery is its performance."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"ServiceNow Discovery works better than other products I've used."
"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."
"The biggest advantage of ServiceNow is the value that it brings."
"They have a very good network in the infrastructure of Discovery."
"We often need to develop custom plugins to get Nagios to work the way we want it to work because the features we need are not always available in Nagios."
"The way Nagios displays information isn't easy for a new user to understand. It's not intuitive enough. You need to read some tutorials or be trained to understand what it's displaying. Also, I think it needs more features to improve network visibility because there are some things you can't detect."
"They need more documentation for the plugins."
"The technical support is variable - sometimes I get answers, but most of my tickets go unanswered."
"The product's stability could be even better."
"The reporting structure could be more streamlined."
"I would like a much easier GUI so that I can delete events and logs, which will free up a lot of space."
"The reporting part should be made simpler. While we can obtain all the reports we need, we always have to create work-arounds to get them."
"Without improvement in the patters, applications can't be discovered"
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"The product could improve some of the visualization and architecture setups."
"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
Nagios XI is ranked 5th in Server Monitoring with 54 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 38 reviews. Nagios XI is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and SCOM, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper and AWS Cloud Map. See our Nagios XI vs. ServiceNow Discovery report.
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