We performed a comparison between Qualys VMDR and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Intuitive and easy to use."
"Performs automated, regular scans in the network."
"The most valuable feature is that this solution is very lightweight."
"The most valuable feature is the certificate management."
"The most valuable features are vulnerability detection and the scanning capability to enable identification of vulnerabilities across our network."
"I find the solution's dashboard interesting...The response time is fine. You can pull up reports without dragging or consuming bandwidth."
"They also have threat detection which maps threats. There is a feed that comes from Qualys when a new vulnerability is found. It tells us which machines are infected with that vulnerability."
"Monitors workstations and servers for vulnerabilities and creates reports."
"Very easy to implement and to respond to my clients' needs."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."
"The workflow capability for easy setup is powerful."
"Make some minimal dashboard improvements."
"Qualys should improve their customer experience. They need to improve the tech support experience and the turnaround time."
"The tool needs to improve the adding assets and report generation features. I would like to see the policy scan of offline appliances in the product's future releases."
"One of the biggest issues from the clients' perspective is that all Qualys computing is on the cloud."
"It is more expensive vs. other products on the market."
"Finding things in management can be quite difficult."
"Endpoint stability and fault resolution could be improved."
"They should make it accessible for more operating systems."
"Transparency in the pricing model needs to be improved."
"The solution’s pricing is expensive and could be improved."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"The solution’s user interface could be improved and given a better design."
"An area for improvement would be the accessibility of downloaded and compressed files."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"The contract module is quite rudimentary and doesn't support contract line items."
"The solution should offer better security when it comes to storing data."
Qualys VMDR is ranked 7th in IT Asset Management with 77 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Qualys VMDR is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our Qualys VMDR vs. ServiceNow report.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
