We performed a comparison between Salesforce Platform and SAP Cloud Platform based on real PeerSpot user reviews.
Find out in this report how the two PaaS Clouds solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Intuitive to work with and the overall fundamental of the platform is very strong."
"Salesforce's strongest feature is reporting especially. It's also a lot more usable than other platforms I've worked with. It has a great user experience, with the ability to filter and access information in real-time."
"It has definitely improved how we function."
"Scalability-wise, I rate the solution a ten out of ten...I rate Salesforce Platform's technical support a ten out of ten."
"It is very modular in approach. It is very light, and it can be used on various devices. It could be used on an Android phone or a laptop, which makes it good for the sales team on the road."
"Marketing and Sales Lead, Forecasting, Campaign management."
"We used it for providing a 360 view of the customers from within Salesforce. So, a lot of data got presented there, for which we used Einstein Analytics. The Einstein Analytics dashboards were really great."
"We like that the technology is very agile and flexible in the sense that there's a large partner ecosystem within Salesforce Platform. This enables us to choose from many different partners with different advantages, and all of it can be done in a plug-and-play kind of way."
"The entire SAP ecosystem is a valuable feature. It provides access to SAP S/4HANA, ACG systems, and their Fiori launchpad, making it easy to navigate between them. This makes the enterprise very accessible."
"The features I found most valuable are the integration options."
"It is a stable solution, as I never encountered issues when using it."
"The dashboard provides pretty good clarity."
"The ability to build custom applications on the BTP platform, reducing customization on the SAP HANA system and improving performance and management."
"The solution can scale."
"The product captures data in real time."
"The maintenance part can be outsourced easily."
"Pricing is the biggest factor. The cost right now is too high and I've had a lot of clients leave."
"The solution offers upgrades at a slower pace. The solution needs to keep up with competitors."
"Salesforce Platform could improve by having better integration with Microsoft Azure. For development, we use Microsoft Azure and there was proper integration between the two solutions. We had issues with the customer and they were logged into the Salesforce Platform. We did not have any good way of integrating those issues into the R&D. The R&D mainly uses Microsoft Azure."
"Salesforce introduces a lot of products and sometimes rebrands them, causing confusion. They acquire products like W and retain their names, creating confusion in the market. This confusion isn't related to the product's functionality but rather its positioning and rebranding. For instance, what was once known as Community Cloud is now referred to as Experience Cloud. This can be confusing for business leaders."
"Salesforce Platform could improve the UI and the responsiveness of their servers. The UI needs to be made user-friendly for all users."
"When it switched to lightning, it threw me for a loop. When they changed the look and feel, I had a hard time finding things and doing what I used to do."
"The marketing automation needs improvement."
"An improved UX may be helpful in the solution's next release."
"One crucial aspect where SAP lags behind in flexibility is customization to suit specific business requirements. SAP needs to understand that customization is inevitable and should be more supportive of business-driven customization."
"Lacks flexibility in its licensing structure."
"Speaking about the public cloud, it's a very rigid system. So, there is not a lot of customization possible in a public cloud environment."
"The product needs improvement for serverless native integrations. They should opt for serverless features as all the customers worldwide choose cloud-based products."
"When they innovate too fast, they end up confusing their customers."
"I'd like to see more local integration."
"The tool's UI is not very intuitive for cloud integration, so it needs research to understand its options and how it may work."
"It would be helpful to have additional samples for SoapUI that include interface methodologies and templates."
Salesforce Platform is ranked 8th in PaaS Clouds with 81 reviews while SAP Cloud Platform is ranked 6th in PaaS Clouds with 38 reviews. Salesforce Platform is rated 8.2, while SAP Cloud Platform is rated 7.8. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of SAP Cloud Platform writes "Provides seamless integration with CTI for streamlined data synchronization but complexity and challenges in migrating existing applications to the low-code model for custom application development". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and OutSystems, whereas SAP Cloud Platform is most compared with Amazon AWS, Microsoft Azure, Google Cloud, Mule Anypoint Platform and Microsoft Azure Logic Apps. See our SAP Cloud Platform vs. Salesforce Platform report.
See our list of best PaaS Clouds vendors.
We monitor all PaaS Clouds reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
