We performed a comparison between SolarWinds NPM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"It combines and presents information from many different sources, giving a corporate-wide vision on a single pane of glass."
"SolarWinds NPM has a colorful UI and many easy-to-use features. It does not need to be configured as much and is also easy to install."
"The most valuable feature of SolarWinds NPM is the performance monitoring to see the memory, and CPU utilization."
"All the features are very good. The monitoring of the equipment, the configuration manager, and the IP address monitoring are great."
"The initial setup is easy."
"I can do everything remotely, including running PowerShell scripts or performing standard updates."
"The stability is fantastic."
"The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes."
"The glass tables are very helpful."
"We have a lot of teams using Splunk and they would be blind without it."
"The flexibility to develop and consolidate many solutions into one platform is great."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"Our mean time to detect is down to five minutes."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"My team has had a lot of issues with support."
"The solution could improve in many areas, such as the marketing and description of the products, providing areas of improvement, cloud capabilities, and being able to be more streamlined with the current integration points with other applications."
"The console could be more user-friendly. It would be better if SolarWinds updated the user interface."
"The price of the solution can be improved."
"The evaluation time for the product is too short especially for large corporations."
"The dashboard of the solution is an area with certain shortcomings that need improvement."
"We also had to be attentive to vulnerabilities, because SolarWinds NPM have some issues in that area. We had to work with our security team, so that they could help us check and backup the data, and check what they needed to secure."
"The tool can only monitor up to 1000 instances in a single SolarWinds console. Customers may have over 1000 instances. Hence, it needs to support a minimum of 1500 instances. It should also improve support."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"The cost of the license could be lower."
"We have problems doing upgrades and operating alternate new versions."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"It would be good if an interface was included in the next release."
"The data recovery has room for improvement."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"The problem becomes the price, as Splunk is an expensive product."
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SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews while Splunk ITSI (IT Service Intelligence) is ranked 4th in IT Alerting and Incident Management with 30 reviews. SolarWinds NPM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and BMC TrueSight Operations Management. See our SolarWinds NPM vs. Splunk ITSI (IT Service Intelligence) report.
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