We performed a comparison between Symantec Endpoint Security and Trend Micro Deep Security based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Trend Micro Deep Security is the winner in this comparison. Many Symantec Endpoint Security users report being unhappy with the product’s support and AI capabilities. In contrast, Trend Micro Deep Security receives high marks for its automated features and for its support.
"The setup is pretty simple."
"We have FortiEDR installed on all our systems. This protects them from any threats."
"It is very easy to set up. I would rate my experience with the initial setup a ten out of ten, with ten being very easy to set up."
"he solution is an anti-malware product that integrates well with other vendor products such as firewalls, SIEM, etc. It captures threat intelligence and gives you better visibility. The product also has sandboxing features."
"Having all monitoring, response, tracking, and mitigation tools in one dashboard provides our analysts and SOC team with a comprehensive view at a glance."
"Fortinet is very user-friendly for customers."
"Forensics is a valuable feature of Fortinet FortiEDR."
"The product's initial setup phase is very easy."
"The best thing about Symantec is its ability to control our endpoints from a single point. You can manage the antivirus definitions, upgrades, remote scanning, etc., from one console."
"The solution offers very good security features and is comparable to Sophos."
"We never expect downtime. There is also great ease of use for my admins."
"The solution can scale."
"The features are very nice. We are getting updates continuously from the Symantec side regarding any attacks, such as zero-day attacks. Symantec helps us in mitigating any attacks or threats early."
"Symantec End-User Endpoint Security is easy to use."
"Great security and very user friendly."
"The mobile application is valuable. You are able to see the reports of intrusions and the like on mobile devices. That is one of the coolest aspects."
"It helps with virtual patching and IDS fetching."
"One of the most valuable features is that it's a firewall-based solution. We just open the required reports to the server—to server communication—and that's how we use Deep Security."
"They release timely updates and have efficient prediction features for threat detection."
"I like the anti-malware features."
"There's useful monitoring on offer."
"It integrates well with the cloud; for example, AWS, and Google Cloud Provider."
"It is stable and we have not faced any challenges during the rolled out"
"The most valuable features of the solution we have enabled in our organization are its anti-malware capabilities, applications, web reputation, and integrity monitoring."
"Making the portal mobile friendly would be helpful when I am out of office."
"The SIEM could be improved."
"FortiEDR can be improved by providing more detailed reporting."
"We'd like to see more one-to-one product presentations for the distribution channels."
"They can include the automation for the realtime updates. We have a network infrastructure with remote sites. Whenever they send updates, they are not automated. We have to go into the console and push those updates. I wish it was more automated. The update file is currently around 31 MB. It could be smaller."
"ZTNA can improve latency."
"It takes about two business days for initial support, which is too slow in urgent situations."
"The dashboard isn't easy to access and manage."
"It is only available to use on computers with higher-end specs."
"The stability was not the best. There were times when antivirus updates broke it. It wasn't necessarily self-updating - at least, not in terms of the virus signatures. It updated in terms of the executable files. Therefore, when Windows updates would come out, they often couldn't be installed, or the computer would hang due to the fact that the updates weren't compatible with the antivirus."
"I would like to see fileless attack protection."
"They provide the updates of the client, and those clients need a reboot after the upgrade, which is something we don't like. We don't like to reboot the server after the upgrade because we have live applications. If we do a reboot, it can impact the business as well."
"Any external device which is inserted into a computer should be subject to an auto-scan policy, to automatically scan it before accepting the device... They need to make it more user-friendly, so that when anyone puts in a USB stick it will be scanned, popping up any problems before it is used."
"It could use more feature parity between what is offered with their on-prem console as well as their hosted console."
"They are lacking the visibility that you get in a heuristical, next-generation AI product."
"The solution could be more secure and scalable."
"It would be helpful if they could send emails notifying their users about the recommended upgraded versions to address the newly discovered vulnerabilities."
"What this product lacks at this stage is the ability to have automated workbooks to do the response. At this stage, the response is more manual, and it is not automated. If there is a response functionality in Deep Security, similar to what we have in EDR these days, to automatically respond to some of the threats, it would be cool. So, we'd like to have an automated response. There should be a response functionality."
"We'd like to see extended capacity in the on-premises versions."
"The cost is very high."
"The product isn't very user-friendly."
"I would like to see an EDR function for the servers, as that would be useful for us."
"Their support should be improved. We need support in the UAE, but it is always going to some other country or region, and the time schedule is not suitable for us."
"I think more work could be done on Deep Security's ability to handle dynamic threat scenarios."
Symantec Endpoint Security is ranked 5th in Endpoint Protection Platform (EPP) with 140 reviews while Trend Micro Deep Security is ranked 1st in Virtualization Security with 80 reviews. Symantec Endpoint Security is rated 7.6, while Trend Micro Deep Security is rated 8.6. The top reviewer of Symantec Endpoint Security writes "The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated". On the other hand, the top reviewer of Trend Micro Deep Security writes "Offers excellent endpoint protection and great stability ". Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Cortex XDR by Palo Alto Networks and Kaspersky Endpoint Security for Business, whereas Trend Micro Deep Security is most compared with Trend Micro Apex One, CrowdStrike Falcon, Microsoft Defender for Endpoint, Trellix Endpoint Security and Kaspersky Endpoint Security for Business.
We monitor all Endpoint Protection Platform (EPP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.