We performed a comparison between 3CX Live Chat and Digium Asterisk based on real PeerSpot user reviews.
Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have not had any bugs or glitches, the solution is stable."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"Mobility features and remote extensions work well."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"The most valuable features are call recording, call logging, and the stability."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Having a video call would be a nice idea."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"Its features for scheduling and generating reports need improvement."
"CTI, computer telephony integration, is a necessary component. It must be a part of the basic code. Currently, we need to use external connectors for call centers."
Earn 20 points
3CX Live Chat is ranked 1st in Unified Communications with 54 reviews while Digium Asterisk is ranked 3rd in Unified Communications. 3CX Live Chat is rated 8.8, while Digium Asterisk is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Digium Asterisk writes "Call recording, call logging, and the stability are pivotal features for our clients". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Skype for Business, whereas Digium Asterisk is most compared with Kamailio SIP Server, Fortinet FortiVoice, Mitel Application Suite, Cisco Unified Communications and Alcatel-Lucent OpenTouch. See our 3CX Live Chat vs. Digium Asterisk report.
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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
