We performed a comparison between 3CX Live Chat and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"The solution is stable."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"The implmentation of Webex is simple. It does not a lot of time."
"Team members do not need to use public solutions to collaborate on complex projects, share files and screens."
"Stable and scalable solution for video conferencing, virtual meetings, and collaboration, with top-notch technical support."
"The tool simplifies our work by allowing us to have hybrid meetings instead of always meeting in person, which saves time in organizing these meetings. It also offers good video quality."
"I like how Webex lets you zoom in and out on the presenter's screen. It's silly, but all the solutions have the same features, and I think WebEx is the only one that allows zoom."
"The product's most valuable feature is its ability to integrate with multiple products."
"The installation was straightforward."
"The camera moves in tandem with the person who is using it to communicate with the other participants."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"Its features for scheduling and generating reports need improvement."
"Webex is a very demanding application, so it requires a very heavy bandwidth."
"Webex could add some integration with Microsoft Office or G-Suite."
"We switched from Webex to Teams because there was a lag in the WebEx experience and also a lack of integration. Easy integration with a free email account like Microsoft or Google would be helpful."
"The modification of the email template is not very intuitive."
"I think it's very inconvenient to have to enter my email address all the time just to be a visitor."
"My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools."
"The high price of the product is an area of concern where improvements are required."
"I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet."
3CX Live Chat is ranked 9th in Virtual Meetings with 54 reviews while Webex is ranked 2nd in Virtual Meetings with 121 reviews. 3CX Live Chat is rated 8.8, while Webex is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Webex writes "Used to conduct online third-party client meetings or third-party vendor meetings". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Cisco VoIP PBX, Kamailio SIP Server and Alcatel-Lucent OpenTouch, whereas Webex is most compared with Cisco Meeting Server, Skype for Business, TeamViewer, Zoom and GoToWebinar. See our 3CX Live Chat vs. Webex report.
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