We performed a comparison between 3CX Live Chat and Skype for Business based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"It’s straightforward to set up."
"The solution is stable."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"Mobility features and remote extensions work well."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"File sharing and email invitations for a conference. I can have a meeting with people at the opposite end of the Earth, sharing documentation; it is quite easy."
"It's a good product, we like using it."
"We chose Skype for Business after other colleagues suggested that we give it a try. It has served us well."
"The integration with Microsoft Outlook for creating and scheduling meetings is nice."
"The most valuable features of the solution are that it is quick and easy to use. It is a good tool for group calls."
"The product helps me make international calls."
"The deployment is very fast."
"Scalability-wise, I rate the solution a nine out of ten...Stability-wise, I rate the solution a ten out of ten."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"The support team can appear to be condescending."
"There should be an option to save some extensions."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"The integration with Outlook could be improved."
"There are issues with the bandwidth, particularly for external meetings,"
"The inability to integrate Skype with other products is an area of concern where improvements are required."
"The solution lacks to provide reporting functionality, and I would like to see the solution provide that feature."
"Skype's overall connectivity functionality or ability is one area with room for improvement."
"We have had trouble with scalability when trying to host large meetings."
"I should be able to make a desktop phone call when I click a member of my Lync directory."
"The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue."
3CX Live Chat is ranked 9th in Virtual Meetings with 54 reviews while Skype for Business is ranked 4th in Virtual Meetings with 59 reviews. 3CX Live Chat is rated 8.8, while Skype for Business is rated 7.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Yeastar K2, whereas Skype for Business is most compared with Webex, Zoom, TeamViewer, GoToMeeting and Digium Asterisk. See our 3CX Live Chat vs. Skype for Business report.
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