AppDynamics Database Monitoring vs ServiceNow Cloud Observability comparison

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Executive Summary

We performed a comparison between AppDynamics Database Monitoring and ServiceNow Cloud Observability based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed AppDynamics Database Monitoring vs. ServiceNow Cloud Observability Report (Updated: May 2024).
771,170 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The product is stable and the technical support is good.""AppDynamics is a good tool that offers excellent out-of-the-box dashboards and application topology.""You have a live view of what happens when something goes wrong on the production or support side. You don't have to scramble and do guesswork. We can identify the query that creates the bottleneck or slows the performance of the database system. It can give you points on how to debug and fix the system.""Database scaling or migration projects play a supportive role throughout the development, monitoring, and troubleshooting phases.""To be honest, it's a fantastic product.""In my experience, it's easy to use. There's nothing complex to learn or fear. You can quickly adapt to it without the need for extensive training.""Data monitoring is the most valuable feature.""The most valuable feature in this solution, for our business, is the clear way of projecting the connections between the database and the traffic inflow. This is very helpful when troubleshooting issues."

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"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services.""The UI is very intuitive.""The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

More ServiceNow Cloud Observability Pros →

Cons
"The day-to-day activities should be less complicated so that anyone can manage it.""The solution must improve security and setup.""The setup, implementation and use are clumsy and need to be refined.""The user access management could be a bit better.""The solution needs to support IBM products.""They could align the product strategy to evolve as a complete solution.""The scalability could be improved.""The networking monitor function could be better, we are not getting many details from it."

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"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement.""The dashboard and graphics must be improved.""The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

More ServiceNow Cloud Observability Cons →

Pricing and Cost Advice
  • "In terms of pricing, I feel that when you compare the benefits that we get to the price that we paid, it is reasonable."
  • "Pricing is based on the size of the deployment."
  • "There is an annual cost for the use of this solution."
  • "It could be a bit lower, but looking at the scalability, functionality, and other things, you can understand why AppDynamics is so expensive as compared to some of the cheaper products that don't have that full single pane of glass they've got. Dynatrace has got three different elements that you need to log into just to get a full view, which is not so good, and because of that, it is a bit cheaper."
  • "The licensing scheme is very complex. They need to make it easier."
  • "We have purchased a few licenses for AppDynamics Database Monitoring and the price is high."
  • "The license for AppDynamics is procured by our customers."
  • "We have a license-based solution. That means you need a license for each server you monitor."
  • More AppDynamics Database Monitoring Pricing and Cost Advice →

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    771,170 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Database scaling or migration projects play a supportive role throughout the development, monitoring, and troubleshooting phases.
    Top Answer:We buy the platform's yearly subscription. I rate its pricing a six out of ten.
    Top Answer:They could align the product strategy to evolve as a complete solution similar to Cisco Observability.
    Top Answer:The dashboard and graphics must be improved. We export the information to Grafana because it provides better visualization. The performance is a bit slow when we deal with the traces and spams to load… more »
    Top Answer:We use the product for traceability.
    Ranking
    Views
    769
    Comparisons
    531
    Reviews
    15
    Average Words per Review
    379
    Rating
    8.0
    Views
    981
    Comparisons
    817
    Reviews
    3
    Average Words per Review
    537
    Rating
    7.3
    Comparisons
    Also Known As
    LightStep
    Learn More
    ServiceNow
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    Overview

    More than half of application performance bottlenecks originate in the database, but most application teams have little or no visibility into database performance. With AppDynamics' database performance management product, you get 100% visibility into application performance, from the browser to the database.

    Key Benefits

    • Visualize end-to-end application performance, from the browser to the database
    • Get alerts when database thresholds are violated
    • Monitor key performance metrics like top users, programs, SQL, objects and more.
    • See execution plans for slow SQL to isolate performance bottlenecks

    ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports. 

    Sample Customers
    Sony, DirecTV, UBS, The Container Store, The Neta Porter Group, Nasdaq, Cisco, eHarmony, Hallmark, Overstock, Expedia
    InVision, Twilio, Lyft, Yext, DigitalOcean,
    Top Industries
    REVIEWERS
    Financial Services Firm41%
    Retailer18%
    Computer Software Company12%
    Wholesaler/Distributor6%
    VISITORS READING REVIEWS
    Financial Services Firm33%
    Computer Software Company15%
    Manufacturing Company8%
    Insurance Company6%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm17%
    Manufacturing Company10%
    Retailer9%
    Company Size
    REVIEWERS
    Small Business10%
    Midsize Enterprise7%
    Large Enterprise83%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise9%
    Large Enterprise79%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise9%
    Large Enterprise77%
    Buyer's Guide
    AppDynamics Database Monitoring vs. ServiceNow Cloud Observability
    May 2024
    Find out what your peers are saying about AppDynamics Database Monitoring vs. ServiceNow Cloud Observability and other solutions. Updated: May 2024.
    771,170 professionals have used our research since 2012.

    AppDynamics Database Monitoring is ranked 19th in Application Performance Monitoring (APM) and Observability with 30 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. AppDynamics Database Monitoring is rated 7.8, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of AppDynamics Database Monitoring writes "Good application performance features along with a very simple and tool navigation". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". AppDynamics Database Monitoring is most compared with Dynatrace, AppDynamics and AWS X-Ray, whereas ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace, Datadog and Elastic Observability. See our AppDynamics Database Monitoring vs. ServiceNow Cloud Observability report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.