We performed a comparison between Datadog and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Most of the features in the way Datadog does monitoring are commendable and that is the reason we choose it. We did some comparisons before picking Datadog. Datadog was recommended based on the features provided."
"The most valuable feature is the dashboards that are provided out of the box, as well as ones we were able to configure."
"The application performance monitoring is pretty good."
"The flexibility to create notebooks and dashboards and fully customize them gives us a lot of power to track the exact services and endpoints we are working on."
"APM and tracing are super useful."
"The most valuable aspect of the solution is the APM."
"Integrating Datadog with other platforms has made our monitoring processes a bit easier. It's not super simple, but it's manageable."
"The web app has a real-time support chat window in which a support engineer is chatting with you within a minute."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The UI is very intuitive."
"It would also be nice if we had more insight into our own usage of Datadog (agents and custom metrics). They provide a usage page which does help, but it is not in real-time."
"Billing should be more transparent."
"Lately, chat support has a longer waiting time."
"It would be ideal if the product offered a bit more monitoring from our dashboard."
"The parallel editing of the dashboards should not cause users to lose the work of another person."
"If there were a more cost-effective manner of deploying the tool, we'd be more likely to adopt it more widely."
"It does not have the best interface."
"Datadog does not have the feature where you can monitor external websites or check the SSL secure for websites."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. Datadog is rated 8.6, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace, Elastic Observability and Splunk Enterprise Security. See our Datadog vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.