Arctic Wolf Managed Detection and Response vs Palo Alto Networks Cortex XSOAR comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Arctic Wolf Managed Detecti...
Ranking in SOC as a Service
1st
Average Rating
9.2
Number of Reviews
17
Ranking in other categories
Managed Detection and Response (MDR) (2nd)
Palo Alto Networks Cortex X...
Ranking in SOC as a Service
2nd
Average Rating
8.4
Number of Reviews
42
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (2nd)
 

Market share comparison

As of June 2024, in the SOC as a Service category, the market share of Arctic Wolf Managed Detection and Response is 44.4% and it increased by 15.6% compared to the previous year. The market share of Palo Alto Networks Cortex XSOAR is 19.4% and it increased by Infinity% compared to the previous year. It is calculated based on PeerSpot user engagement data.
SOC as a Service
Unique Categories:
Managed Detection and Response (MDR)
11.6%
Security Orchestration Automation and Response (SOAR)
17.6%
 

Featured Reviews

PH
Feb 23, 2023
Easy onboarding, effective monitoring, and excellent support services
The service is fabulous. AWN is one vendor I don't mind having to call. It doesn't matter what urgency you put on the ticket - all I have entered have always received fast replies. Also, this solution offers huge peace of mind. I know I can pick up the phone and get a live person and not be trapped in a looping call tree. In the future, I would like to see a summary report. One of my bosses is on the distribution, and I spend time every Monday explaining what the reports mean. Graphs are nice visuals and would help communicate what's happening more effectively.
MA
Oct 19, 2023
A highly stable and scalable product that enables organizations to achieve SLAs faster
I rate the ease of setup an eight out of ten. The initial setup was straightforward. There were issues during integration. We found a lot of challenges in it. It should be improved. The deployment took around two weeks. Developing the playbooks took a long time. It could take a month or more. We deployed two main servers in the primary and secondary locations. We started the integration with a couple of technologies. During the third phase, we started working with the playbook development. After that, we started with the notifications and email templates. Finally, we did the test phase. We needed only one person for deployment and maintenance.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Arctic Wolf is laser-focused on providing top-notch customer service."
"This service makes answering audits much easier since it covers so many security best practices."
"We can effectively manage the massive amounts of security data that we receive from various sources such as firewalls, switches, endpoints, and other log sources."
"The most valuable aspect of this solution is the managed detection and response component."
"They have a portal where you can evaluate and mitigate any vulnerabilities that you and your network might have."
"The product provides integrations with several different SaaS applications."
"The integration between Cisco AMPs and the Windows servers is most valuable. So, they can also sandbox machines on which they see something suspicious."
"After an easy onboarding, the monitoring started immediately."
"It is a scalable solution. I would rate scalability a ten out of ten."
"The most valuable features of Palo Alto Networks Cortex XSOAR are its overall track record and features that fit our use case."
"They have a portal where you can find any kind of integration that you need."
"I chose Cortex XSOAR because the client also has Palo Alto firewalls. I can incorporate the data from the Palo Alto firewalls into Cortex and send it into the same data lake to manipulate that data. It lets me manage and monitor the data in one place."
"It is a scalable solution."
"It is a scalable solution."
"The solution is user-friendly and easy to configure."
"The most valuable feature is automation."
 

Cons

"While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with."
"They could probably expand on their integration tools. They can integrate with more security tools."
"It will be helpful if the dashboard is more granular."
"We get a lot of false alarms, but that's because they don't know our network in detail. I think that could be alleviated if we told them more about our network so they could create rules to skip some of those things."
"In the future, I would like to see a summary report."
"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."
"Arctic Wolf Managed Detection and Response's analysis and remediation parts could be improved. It's not bad, but it needs improvement."
"It would be great if the whole process of determining vendor risk could be simplified by Arctic Wolf."
"Palo Alto Networks Cortex XSOAR could improve the Panorama feature. We had to turn it off because it was not working properly."
"The price of the solution could be improved."
"When Palo Alto bought the solution, the pricing increased by 1.5 times. There's been a 50% increase, which is a lot."
"Palo Alto Networks Cortex XSOAR could improve the look, feel, and management of the cloud console. Additionally, the user could be more easily integrated."
"We need a little hands-on experience to install the solution."
"The formats are not compatible, are readily not available, and are not readable."
"The solution requires DV but does not support open-source DV elastic searches."
"The solution should be made a bit cheaper."
 

Pricing and Cost Advice

"The pricing is fair."
"I rate the tool's pricing a nine out of ten."
"The pricing is pretty competitive."
"I find their pricing to be reasonable and competitive."
"It is more expensive than CrowdStrike, but it also has more features. I don't remember the amount, but I do remember that it was on the higher side. I believe we have five sensors, and the sensors have a yearly cost. We don't have any additional costs, but I know that if we have more features, they will add to the cost."
"There is a perception that it is priced very high compared to other solutions."
"My company did not make any payments towards the licensing costs attached to the product since we were only using its pilot version."
"When I first looked at Demisto, it had a price tag of $250,000 but when we finally purchased it, it was $345,000."
"The solution's pricing needs improvement."
"It is approx $10,000 or $20,000 per year for two user licenses."
"The solution is based on an annual licensing model that is expensive."
"The price of Palo Alto Networks Cortex XSOAR is comparable to other solutions in the market."
"The solution is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
10%
Financial Services Firm
7%
Government
7%
Financial Services Firm
13%
Computer Software Company
12%
Government
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Arctic Wolf Managed Detection and Response?
The agents give pretty good visibility into what is happening at the endpoint.
What needs improvement with Arctic Wolf Managed Detection and Response?
It will be helpful if the dashboard is more granular. The vendor must allow us to see what they see on their end.
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Whether the product is cheap or expensive depends on the company and how much they are willing to spend on security. Nowadays, security is important. The solution is not suitable for small business...
What needs improvement with Palo Alto Networks Cortex XSOAR?
The solution is complicated to learn. Customers find it difficult to learn how the solution works. We need professionals to learn and understand how the tool works to expand it further. Our custome...
 

Also Known As

Arctic Wolf AWN CyberSOC
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about Arctic Wolf Managed Detection and Response vs. Palo Alto Networks Cortex XSOAR and other solutions. Updated: May 2024.
787,061 professionals have used our research since 2012.