We performed a comparison between BeyondTrust Remote Support and Delinea Secret Server based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"Solution has a good UI."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"I personally like the ability to share files with other machines."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"The ability to give some groups access to different kind of databases with the storage of a password is the most valuable feature."
"I really like the zero trust piece."
"One valuable feature is that it will support a dedicated database. Delinea provides multiple features, like reporting and remote password changes."
"The GUI interface is well-designed and user-friendly."
"I have found most valuable the automatic scheduled password rotation and remote desktop monitoring. Additionally, the documentation is readily available and easy to find and the dashboard is straightforward."
"The "App to App" feature has been most impactful. It allows secure communication between applications without requiring direct user access, which is crucial for several applications."
"It is able to manage storage and use of personal passwords."
"I have found the password management and the secret management features to be the most valuable. Our customers find its ease of integration and the use of power shells really attractive."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"I think that the main interface should integrate better with non-standard applications and clients, to connect with other systems."
"We faced some upgrade issues, especially during the management and administration parts. I found it less straightforward than on many other platforms, even outside password managers."
"An area for improvement in Delinea Secret Server is its integration with ICAP servers."
"The solution could be more user-friendly."
"One of the things that we want is to be able to do some of the management of it using APIs."
"It is expensive compared to other solutions in this category and for what it does."
"One thing that I wish they would do is to have a Kubernetes or container-based deployment supported, but they're not quite there yet. Containerization or support for containerization would be fantastic."
"The UI needs improvement because the interface is a little clumsy."
BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while Delinea Secret Server is ranked 2nd in Privileged Access Management (PAM) with 47 reviews. BeyondTrust Remote Support is rated 9.0, while Delinea Secret Server is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Delinea Secret Server writes "Effective for password rotation policies triggered by audit requirements, it helps maintain compliance standards and seamless integration with third-party tools ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Microsoft Intune, whereas Delinea Secret Server is most compared with CyberArk Privileged Access Manager, Azure Key Vault, HashiCorp Vault, IBM Security Secret Server and ManageEngine PAM360. See our BeyondTrust Remote Support vs. Delinea Secret Server report.
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