We performed a comparison between BMC Helix Discovery and Device42 based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"A valuable feature concerns the ability to integrate with different solutions."
"It is a scalable solution."
"The most valuable feature is the automated service mapping."
"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"BMC provides great support. As managed service support, they are gold."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"The data models are the most useful aspect of the solution."
"They've also just created some new interactive dashboards. CEOs can see and interact with the data rather than scrolling through endless Excel worksheets to find what they need."
"Device42 has everything in one place and links it altogether. This helps when you need to figure out where things are going wrong, where things are happening, or how everything is linked together."
"The pricing is reasonable."
"It has agentless discovery; you don't need to put agents on your servers. You can open one or two ports to discover all your infrastructure."
"The reporting part is valuable. You have classic reports, and you can also do advanced reporting. They also have the DOQL feature for queries. You can write SQL queries to get your data and create custom reports."
"The solution has some very good relational capabilities that show us how certain devices relate to each other and how some of our environment actually works together."
"The solution's automatic IT asset discovery and inventory functionality are top-notch. The thing I like is that it's open-source. If I need to change them — and they've given me links on GitHub to have them — I can go and change them to pull exactly what I want, as frequently as I want."
"I like the tool's agentless discovery feature. The tool configures the devices based on the documentation provided. I am also impressed with its auto-discovery feature. The tool also keeps on tracking and finds whatever is in the environment."
"The monitoring tools could be more stable."
"An area that can be improved is the IoT."
"Management of its own application infrastructure and integrations with other BMC tools."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"A review of end of life data would be nice."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"There is still room for improvement in terms of stability."
"There are certain limitations in the mapping feature of the solution."
"It would be nice for the agent to have an installer versus a single file across multiple systems."
"For the iPhone, the device diagram cannot be downloaded. You have to go to each device and download the device diagram for that device. E.g., suppose there are a 1000 or 2000 servers. You cannot go to each server or device to download a device diagram for each device. There should be a one-click solution for downloading all device diagrams."
"A con for Device42 is that Kubernetes integration is lacking. You pay for 10,000 spot licenses and if you're spinning up a Kubernetes cluster, or four or five or six Kubernetes clusters like we do, you're going to have 5,000 or 6,000 nodes in each of those, doing different types of business things."
"If they could make it so their remote connector could do as much as 10,000 devices, that would be better."
"The product must provide AI features."
"It was hard to know which assets I'd already looked at because if I looked up another asset with a similar name, they would still pop up. I would have to make sure I was looking at the right asset. The search function should be improved."
"The architecture is a bit old-fashioned. Device42 is on one server, appliance, virtual machine, or guest. We are loading more into Device42 than it can hold. Overloading Device42 with REST API calls or tasks will directly impact every aspect because the server will be too busy to answer requests."
"The solution’s automatic IT asset discovery and inventory functionality functions pretty well. There could be some improvement if there were some automated scripts to get it off the ground. I know it takes a bit of effort to get all of various managed devices into one place. We have to go and change how they are managed and make sure they are all linking up correctly so they can be tracked in Device42. Some type of automated script for each to get over that initial activation."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while Device42 is ranked 6th in IT Asset Management with 25 reviews. BMC Helix Discovery is rated 8.6, while Device42 is rated 8.4. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of Device42 writes "Good reporting and discovery capabilities, and helpful for understanding device dependencies and asset management". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas Device42 is most compared with ServiceNow, ServiceNow CMDB, Infoblox IPAM, JIRA Service Management and NetBox.dev. See our BMC Helix Discovery vs. Device42 report.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.