We performed a comparison between BMC Helix Discovery and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the automated service mapping."
"Accuracy and clarity are vastly improved for the service lines."
"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."
"The initial setup was quite easy."
"It is a scalable solution."
"A valuable feature concerns the ability to integrate with different solutions."
"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"The most valuable feature of ServiceNow Discovery is its performance."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"We can scale the solution."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"Stability-wise, I feel it is a good product."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"The monitoring tools could be more stable."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"BMC Helix Discovery needs more customization options."
"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"It would be nice to see more updates to the solution."
"There is still room for improvement in terms of stability."
"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."
"The product could improve some of the visualization and architecture setups."
"It is one of the most costly applications in terms of subscription costs."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"The solution is too high priced."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while ServiceNow Discovery is ranked 7th in IT Asset Management with 38 reviews. BMC Helix Discovery is rated 8.6, while ServiceNow Discovery is rated 8.0. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , Device42, Qualys VMDR and ManageEngine IT Asset Management, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and Zabbix. See our BMC Helix Discovery vs. ServiceNow Discovery report.
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Hello Mohsin,
Unfortunately, I don't have experience with ServiceNow Discovery. But I have been using BMC Helix Discovery for more than five years. It is a really fast and user-friendly system. There is no need for an agent when installing the solution. I recommend this solution.
Hi Mohsin,
Not only BMC Helix or ServiceNow Discovery, but a few other Discovery tools are also available in the market and every discovery tool has a unique feature, hence as per me, choosing a discovery tool for your organization should be based on the organization's needs and infrastructure.
I suggest you go for proper requirement assessment sessions, i.e. infrastructure architecture, existing implemented tools, their features, use, possibilities & integrations, kind of devices in scope to discover, focused data center discovery, focused client-side discovery, or both. What I mean to say is do not choose any tool for its features but choose the one best suitable for your organization that can provide the best output with less investment after a proper assessment of the organization's requirements and expectations from a tool.
I know my reply to your query is not the exact answer you looked for but yes, this is what I would suggest to you on the basis of my experience. As far as tool comparison is concerned, you can find it in many places with the help of search engines but I think once you know what you want then reading tool features on the tool's official website will help you more to choose the best suitable Discovery tool for your organization.
Thanks,
Madhurima