We performed a comparison between BMC Remedy and CA Asset Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The service management features are beneficial – very good."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"The product has excellent support for remote and hybrid environments."
"The solution is extremely user-friendly."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The solution offers some very good features."
"It has a good peer sharing module."
"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."
"It's easy to integrate with our system information."
"They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system."
"Reduces software cost. Reduces the risk of software audits."
"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."
"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."
"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."
"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The initial setup of BMC Remedy Asset Management was complex."
"The tool is very old."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The desktop technicians face some challenges with the solution."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"There is room for improvement in terms of support."
"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."
"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."
"It needs stronger rebooting components and the ability to develop our own software metrics."
"I would like to see more control over audit trail features, where you can turn on and off fields."
"Needs a stronger reporting component, and more integration with CA Client Automation."
"I'd like to see end-of-life information on software products."
"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."
"I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management."
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while CA Asset Portfolio Management is ranked 13th in IT Asset Management with 14 reviews. BMC Remedy is rated 8.0, while CA Asset Portfolio Management is rated 8.4. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of CA Asset Portfolio Management writes "We have a better view of our hardware, warranties, depreciation; but needs a mobile component". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, ManageEngine IT Asset Management and BMC Track-It!, whereas CA Asset Portfolio Management is most compared with . See our BMC Remedy vs. CA Asset Portfolio Management report.
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