We performed a comparison between BMC Remedy and Micro Focus ZENworks Asset Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"The product has excellent support for remote and hybrid environments."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"It has a good peer sharing module."
"The solution is extremely user-friendly."
"It's a scalable product."
"It is a scalable product."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"The tool is very old."
"The initial setup of BMC Remedy Asset Management was complex."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"The solution must be flexible."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The product’s stability needs improvement."
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BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while Micro Focus ZENworks Asset Management is ranked 19th in IT Asset Management with 1 review. BMC Remedy is rated 8.0, while Micro Focus ZENworks Asset Management is rated 7.0. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of Micro Focus ZENworks Asset Management writes "Has an easy initial setup process, but its stability needs improvement ". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, ManageEngine IT Asset Management and BMC Track-It!, whereas Micro Focus ZENworks Asset Management is most compared with ServiceNow.
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