We performed a comparison between BMC TrueSight Operations Management and Datadog based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: BMC TrueSight offers quite extensive capabilities such as in-depth analysis, simulated monitoring, proactive oversight, and event administration. Datadog presents valuable features such as customizable displays and reporting, error identification and log consolidation, and ease of use for development teams. BMC TrueSight Operations Management users have concerns regarding deep-dive details, tracing, data agents, reporting, filtration, application monitoring, user interface, setup process, pricing, application visibility tools, dashboards, performance graphs, and stability. Datadog users have highlighted the need for enhancements in usability, integration, learning curve, monitoring, setup, security, customization, AI/ML, documentation, navigability, CSPM, implementation, business analysis, log reporting, dashboard loading, and querying, among other items.
Service and Support: Some customers appreciate the BMC TrueSight Operations Management support team's availability and problem-solving skills, while others have encountered longer response times and a lack of product knowledge. The customer service for Datadog is generally regarded as helpful, responsive, and available around the clock.
Ease of Deployment: The setup process for BMC TrueSight Operations Management can be straightforward or complicated depending on the environment. Datadog's initial setup is generally seen as easy and simple, with some users getting help along the way as needed.
Pricing: BMC TrueSight Operations Management has a high setup cost and limited flexibility. Datadog's pricing and licensing are inconsistent. Some users find it expensive and perplexing, while others consider it reasonable when compared to alternative solutions.
ROI: While ROI relating to BMC TrueSight Operations Management is unclear, users of Datadog mention several advantages, including time savings, reduced blindspots, and fast debugging, which contribute to their satisfaction with the ROI.
Comparison Results: Based on user feedback, Datadog is the preferred choice over BMC TrueSight Operations Management. Users have found Datadog's initial setup process to be easier, more straightforward, painless, and efficient. It can be completed quickly. Datadog offers valuable features like error reporting and log centralization, making it user-friendly for development teams. It also provides a wide range of integrations.
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"Excellent autocomplete for everything in the UI."
"Thanks to the logs, we manage to make better reports through Jira and also to trace the request with more facility than we would be able to do otherwise."
"Because of our client focus, it is easy for us to sell. This is because it is easy to use and easy to set up."
"The solution allows flexibility and heightened observability for presenting data, creating indicators, and setting service-level objectives."
"Datadog's seamless integration with Slack and PagerDuty helped us to receive alerts right to the most common notification methods we use (our mobile devices and Slack)."
"By moving to Datadog, we did not need to manage our own monitoring infrastructure anymore."
"It provides more cloud data. They tend to just get the way a service would be designed on the cloud."
"Datadog is providing efficiency in the products we develop for the wireless device engineering department."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"The pricing could be better."
"The solution is a little obsolete."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"It would be better if the initial setup and deployment were more straightforward."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"It can be overwhelming for new people as it has a lot of features."
"Datadog has a lot of features kind of cramped into one dashboard. It's quite hard to get around what feature does exactly what. There was a steep learning curve, trying to navigate through menus."
"Their security features could be improved. We looked at their Security Monitoring feature but it was early in its development. Datadog are just getting into the security space so I'm sure this will improve in the future."
"Delta traces on the Golang profiler are extremely expensive concerning memory utilization."
"We need more integration with security tools like Drata."
"It is very difficult to make the solutions fit perfectly for large organizations, especially in terms of high cardinality objects and multi-tenancy, where the data needs to be rolled up to a summarized level while maintaining its individual data granularity and identifiers."
"Datadog could have a better business analysis module."
"I've only been using Datadog for a few months, and at first, it was frankly overwhelming in terms of both the UI and the available capabilities."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 17th in Cloud Monitoring Software with 49 reviews while Datadog is ranked 1st in Cloud Monitoring Software with 137 reviews. BMC TrueSight Operations Management is rated 8.2, while Datadog is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and IBM Tivoli NetCool OMNIbus, whereas Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability. See our BMC TrueSight Operations Management vs. Datadog report.
See our list of best Cloud Monitoring Software vendors, best Application Performance Monitoring (APM) and Observability vendors, and best IT Infrastructure Monitoring vendors.
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