We performed a comparison between BMC Helix Monitor and BMC TrueSight Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is evolving more and more into artificial intelligence."
"The service operations monitoring features are valuable."
"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"It is a very stable product."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"The most valuable features of the solution are alert management, alert generation, and event management."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."
"The initial setup of the solution is complex."
"The product must provide more information and dashboards."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"BMC's online documentation is often incorrect or incomplete."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"The product must provide more AI capabilities."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
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BMC Helix Monitor is ranked 6th in Event Monitoring with 3 reviews while BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 49 reviews. BMC Helix Monitor is rated 9.6, while BMC TrueSight Operations Management is rated 8.2. The top reviewer of BMC Helix Monitor writes "The product is a top-rated monitoring tool, but it needs to improve its pricing and ease of use". On the other hand, the top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". BMC Helix Monitor is most compared with OpsRamp, ServiceNow IT Operations Management and OpenText Operations Bridge, whereas BMC TrueSight Operations Management is most compared with Dynatrace, ServiceNow IT Operations Management, Zabbix, New Relic and Splunk ITSI (IT Service Intelligence). See our BMC Helix Monitor vs. BMC TrueSight Operations Management report.
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