We performed a comparison between Cisco CloudCenter and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can scale it easily."
"Cisco CloudCenter's scalability is good."
"The initial setup is fairly straightforward if you have a basic setup."
"Cisco has a lot of published information and documentation that helps users understand the product and its offering very well."
"Upgrades are very simple as well because they've allowed us to get updates directly in the CloudCenter Suite manager. If you need to do an upgrade to your setup afterward, you just push a button and it rolls out the parts and retires the old ones. It's seamless and very simple compared to what we've done before."
"The solution is agile and it has APIs for integration."
"The solution includes a lot of features and is useful because you can configure all the way down to ports."
"I can define all components and create a blueprint for consumption across all services."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"I like the solution due to the fact that it's scalable."
"The way this solution has helped us is that it improved our communication."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"They should provide an entire cloud offering, from architecture to network security features."
"For many clients, the main problem with the solution is the price. Cisco is very expensive. If they could somehow make the pricing more competitive, that would be a big draw."
"The solution needs to be more simple."
"The tool should improve its security on the XDR part."
"They can add some of those features to make the platform more usable for different backgrounds and developer skills."
"I'm not a big fan of CloudCenter. I don't have anything against it, however, the on-premise version has been so hard to upgrade and maintain."
"You don't get all the solution's benefits if you have older switches."
"Improvements are needed in UI and multi-tenancy for this solution."
"Service mapping is pretty limited."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The product needs to add a workflow insight tool."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The setup and deployment could be simplified, and the pricing could improve."
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Cisco CloudCenter is ranked 18th in Cloud Management with 9 reviews while ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews. Cisco CloudCenter is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Cisco CloudCenter writes "Useful features for configuring down to ports but extremely expensive". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Cisco CloudCenter is most compared with Cisco Intersight, Cisco UCS Director, VMware Aria Automation, CloudStack and Faddom, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Cisco CloudCenter vs. ServiceNow IT Operations Management report.
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