We performed a comparison between Cisco Intersight and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We enjoy having an inside view of all the data centers and all the EdgeX nodes within a single portal rather than going into the EdgeX connections one by one."
"What I like most about Cisco Intersight is its manageability."
"Our organization uses Cisco Intersight since it helps manage our physical infrastructure."
"Provides an overall view using a single portal."
"The tool helps to manage Cisco servers."
"Intersight can validate our environment."
"I like Intersight because of the integration with HashiCorp, Kubernetes, and each cloud because Intersight is the IO module."
"The product has good integration."
"The way this solution has helped us is that it improved our communication."
"I am impressed with the tool's ability to track information in an easy way."
"It's easy to set up."
"It is a product that is familiar for a lot of users."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"When new features are added, the service becomes full of bugs."
"An area for improvement in Cisco Intersight is automation. It needs more automation capabilities. Apart from enhanced automation, I want Cisco Intersight to integrate with third-party monitoring tools in its next release."
"In the future, the solution needs to plan on an extension to cover a broader range of objects since, at present, there are some Cisco devices within the range of Intersight UCS that it can't manage."
"The usability must be better."
"Cisco Intersight needs some improvement in terms of stability. Hybrid cloud management and proper hyperscaler tie-up are other areas for improvement."
"The product could be easy to use."
"The product's setup should be easier."
"The unique problem with Cisco Intersight is that it's not supporting some players."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"I would like more manual issues to have automated report-facing options."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"There is room for improvement in the stability of ServiceNow."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The out-of-the-box reporting feature is not as user friendly as other tools."
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Cisco Intersight is ranked 13th in Cloud Management with 10 reviews while ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews. Cisco Intersight is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Cisco Intersight writes "Scalable and easy to set up portfolio of services; good for remote device management and other functions". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Cisco Intersight is most compared with Cisco UCS Manager, HPE OneView, IBM Turbonomic, Cisco UCS Director and VMware Aria Operations, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Cisco Intersight vs. ServiceNow IT Operations Management report.
See our list of best Cloud Management vendors and best IT Infrastructure Monitoring vendors.
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