We performed a comparison between ServiceNow Cloud Observability and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The UI is very intuitive."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"Its huge, versatile AppBase helped me to configure and bring data from different sources to a unified platform."
"Splunk's schema on demand is incredibly useful. I do not have to worry about what my users will need when we onboard their data."
"The graph visualization is the most valuable feature."
"The feature that I have found most valuable with Splunk is the ability to sift through a bunch of data very quickly."
"It is easy to use, and easy to implement."
"Splunk incorporates a lot of elements that help to reduce security risks. For it to reach certain compliance, we need to have some security insight. Splunk is a very good SIEM, it’s a top solution, but the best feature is its cost of visibility. We have all the most important features to detect vulnerabilities or risks."
"The fact that Splunk is a platform and not just a SIEM solution is a key benefit."
"Correlating data across different systems via one interface will allow you to know your environment or identify incident data in ways you never imagined."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The dashboard and graphics must be improved."
"Splunk Enterprise Security should provide a better and richer integration."
"I feel as though a major focus of upcoming releases should be set on Machine Learning, Predictive Analytics, and I would enjoy to see more security focused add-ons and apps developed by the vendor."
"I would like Splunk to add more integration. QRadar has many indications with more products than Splunk."
"The threat management part is still lagging. There are some gaps in threat management. Other vendors have built-in threat management systems, but Splunk lacks the threat management component in its portal. The UEBA and everything else is perfect, but it lacks a unified threat intelligence and management part."
"Splunk should have more regional data centers in the Middle East."
"They should make data onboarding easier."
"Search head clustering is often temperamental in its current state and should be improved, replaced by something better, or be reverted to search head pooling."
"Its pricing is extremely high. There are other tools out in the market that are competitive. They do not necessarily have all the functionality, but they are competitive. The professional services we have used have been high as well in comparison to the market."
ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews while Splunk Enterprise Security is ranked 1st in Security Information and Event Management (SIEM) with 240 reviews. ServiceNow Cloud Observability is rated 7.4, while Splunk Enterprise Security is rated 8.4. The top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace, Datadog and Sentry, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and Microsoft Sentinel.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
