We performed a comparison between Datadog and WhatsUp Gold based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Datadog offers valuable features like dashboards, reporting, error reporting, log centralization, user-friendliness for development teams, and flexibility with AI and ML capabilities. WhatsUp Gold is highly valued for its ability to automatically scan for rogue devices, cost-effectiveness, NetFlow monitoring, and server health and uptime. Datadog could enhance its usability, integration, user interface, learning curve, external website monitoring, and SSL security. WhatsUp Gold could improve its release cadence, clarity of point system, real-time monitoring, configuration management, and integration with different vendors.
Service and Support: The customer service for Datadog has been commended for its prompt and readily available assistance. Users have reported receiving instant responses and timely support. However, there have been instances of slow or unresponsive support, particularly in the Asia-Pacific region. WhatsUp Gold customer service has received a range of feedback. Some users have praised the technical support as excellent and helpful while others have encountered challenges in reaching out to support and have noted a scarcity of certified engineers in certain countries.
Ease of Deployment: Users find the initial setup of Datadog to be simple and uncomplicated, often receiving help from service providers or technical support. WhatsUp Gold's setup process is also described as uncomplicated and straightforward, especially for smaller teams.
Pricing: Datadog's setup cost has mixed opinions, with some users finding it expensive while others find it reasonable. The pricing model can be confusing and may become costly if certain features are extensively used. WhatsUp Gold offers clear pricing per device per year, without any hidden fees. Its price is considered good and reasonable, and licenses are perpetual and auto-renewable.
ROI: Users have reported experiencing varying levels of ROI with Datadog. Some have mentioned that they have achieved high ROI through time savings and faster debugging. However, there is no specific mention of the ROI for WhatsUp Gold, and the user reviews for this product vary.
Comparison Results: Datadog emerges as the preferred choice when compared to WhatsUp Gold. Users highly appreciate the ease of use and setup of Datadog, along with its impressive dashboards, error reporting, log centralization, and troubleshooting features. Its user-friendliness for development teams, user interface, integrations, and observability capabilities are also valued.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The solution is useful for monitoring logs."
"Sometimes it's more user friendly for development teams. There are some parts of Datadog that are more understandable for development teams. For example, the APM in Datadog works more manually and works like the tools in New Relic or Grafana, or Elastic. It is easier to understand for software development teams."
"The dashboards are great."
"The tool's deployment is easy."
"Datadog's log aggregation is really helpful since it lets me and every other engineer on my team login, view, and share logs when we need to debug our application."
"Having a wealth of information has helped us investigate outages, and having historical data helps us tune our system."
"The Datadog suite has allowed us to easily integrate log collection into all of our services and quickly detect unexpected changes in system data to declare security incidents."
"I have found error reporting and log centralization the most valuable features. Overall, Datadog provides a full package solution."
"Auto scanning is most valuable. It looks for rogue devices on your network."
"WhatsUp Gold is very easy to deploy."
"This is a good, stable network monitoring solution for devices."
"The user interface is good enough."
"I use it on premises to monitor my network database. We monitor the link up/down and use the SNMP traps as well."
"It is stable."
"We no longer have to manually search for problems because we are alerted when something in the network goes down."
"The documentation is very good."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"Datadog could have a better business analysis module."
"I would love to see more metrics or analytics in IoT devices."
"The parallel editing of the dashboards should not cause users to lose the work of another person."
"I found the solution to be stable, I did not experience any bugs or glitches. However, some of the managing team did."
"It can be overwhelming for new people as it has a lot of features."
"The way data is represented can be limiting. When I first tried it out a long time ago, you could graph a metric and another metric, and they'd overlay, but you couldn't take the ratio between the two."
"The current way accounts are billed could be vastly improved - especially when involving multiple organizations across multiple accounts in combination with reserved commitments."
"The Log Explorer could be better. I don't think it has log manipulation as Splunk does."
"Pricing is too high relative to how many devices we use. The price list is not linear to number of devices."
"The point system is not clear and clarity around this would improve our understanding of the system."
"Importing the maps and being able to customize them could be easier."
"The interface needs some work."
"The technical support does not bother to respond."
"We can never achieve or get a good picture of the network topology."
"You have to invest a few days to become an expert in this solution."
"Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible."
More Juniper Mist Premium Analytics Pricing and Cost Advice →
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while WhatsUp Gold is ranked 31st in Application Performance Monitoring (APM) and Observability with 22 reviews. Datadog is rated 8.6, while WhatsUp Gold is rated 7.8. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of WhatsUp Gold writes "If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas WhatsUp Gold is most compared with Grafana, Zabbix, SolarWinds NPM, PRTG Network Monitor and Nagios XI. See our Datadog vs. WhatsUp Gold report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
