We performed a comparison between DX Spectrum and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We were able to standardize the internal processes across all internal departments, resulting in almost an elimination of non-standard process flows through our organization."
"Discovery: Scheduled, on-demand, synchronized with eHealth."
"The solution's most valuable features are its integration with Broadcom tools and scalability."
"The fault management is perfect."
"The most valuable features of DX Spectrum are the comprehensive alerts."
"It's a good tool. It's simple to do the configuration."
"The most valuable feature is the ability to put health checks in place not only for the infrastructure but for some of the services that are on top of the infrastructure."
"It covers a lot of different types of hardware. It can do a lot and saves us time."
"You can improve integrations of the operation with the solution."
"The way this solution has helped us is that it improved our communication."
"I am impressed with the tool's ability to track information in an easy way."
"The scalability of ServiceNow is good."
"It's easy to set up."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It is a product that is familiar for a lot of users."
"The platform is complicated to use."
"I would recommend AI capability built-in so it becomes more predictable and we jump ahead of the curve. This is the one really important feature I would really like to see in any product that provides alarms."
"Our consultant was four months on-site doing Spectrum setup and working through issues."
"The solution's stability needs improvement."
"It was somewhat complex to implement."
"From the users perspective the looks and feel of dashboards of Spectrum would be easier to use and for understanding as APM will be in 10.5 version which we saw in CA World."
"The Spectrum OneClick is a Java-based client, and that's aging. Really, before any new feature integration, I'd love to see a comprehensive rebuild of the UI."
"DX Spectrum could be improved by them getting rid of the Java console. It would also be better with Turkish language support."
"I would like more manual issues to have automated report-facing options."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The tool can be improved by including more detailed information to assist new users."
"The security policies could be increased."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
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DX Spectrum is ranked 16th in IT Infrastructure Monitoring with 115 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. DX Spectrum is rated 8.4, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of DX Spectrum writes "Comprehensive alerts, beneficial overall network viability, and scalability not limited". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and ThousandEyes, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our DX Spectrum vs. ServiceNow IT Operations Management report.
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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
