We performed a comparison between Dynatrace and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Dynatrace outperforms Splunk ITSI in terms of AI capabilities, real user monitoring, session replay, and synthetic monitoring. It also offers good visibility and thorough scanning of services and applications. While Splunk ITSI is stable and easy to use, Dynatrace has more competitive pricing and has provided significant ROI through automation and decreased mean time to identification and repair.
"We have identified and solved "mystery" issues that we have experienced for a long time, including sporadic latency issues on storage volumes and SQL databases not scaling properly when under certain loads."
"We use it, in many instances, to find the root cause in production."
"It gives us visibility into the product and what we are doing operationally."
"Dynatrace helped us with root cause analysis of poor performing components of our applications."
"Dynatrace has allowed us to pinpoint quickly any pain points our clients experience with our applications and respond accordingly."
"Our main use is to monitor our applications for any issues that might arise and use the data to assure that our performance trending is headed in the right direction."
"In terms of explaining to a customer how their data works, it has been a great tool. Instead of trying to draw it out, then hoping that is exactly where the data goes."
"It is an amazing tool for application root cause analysis and business function analytics"
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"Alerts and episodes are valuable to me."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"It's scalable and expands well."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"Either use less system resources and be faster or use more resources to pre-compute the PurePath on recent X minutes of data"
"Needs a greater meta data capture."
"I would like to see the ability to pull more user-friendly reports."
"End-to-end monitoring could use more default dashboards."
"Beginner video tutorials would really help."
"We're thinking about moving to Dynatrace because AppMon is not scaling for us."
"Cloud monitoring and reporting need improvement, as well as how to manipulate data and export it to share with business executives."
"Product reporting still needs improvement."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"We'd like them to show more inputs on the dashboard."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"We also faced challenges relating to UI development."
"The cost of the license could be lower."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 340 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. Dynatrace is rated 8.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Splunk APM, BMC TrueSight Operations Management and Datadog. See our Dynatrace vs. Splunk ITSI (IT Service Intelligence) report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
