We performed a comparison between Splunk APM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The features are pretty much ready out of the box."
"Splunk APM has helped us to standardize logging and monitoring procedures."
"The volume it handles is very good, including the number of metrics, the volume number of traces, and more."
"The most beneficial aspect of Slunk APM is the ATM, which is the map displaying the inbound and outbound relationships of the microservices, as well as the traffic between these dependencies. This feature provides us with valuable insights and helps us understand the interactions between different microservices."
"This solution is very quick to deploy as it is a SaaS solution and integrates with tools like ServiceNow."
"The features are pretty much ready out of the box."
"The solution's service map feature allows us to have a holistic overview and to see quickly where the issues are."
"The most valuable features are troubleshooting and optimizing application performance."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"Our mean time to detect is down to five minutes."
"The flexibility to develop and consolidate many solutions into one platform is great."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"The root cause analysis is very helpful for us."
"The solution is easy to scale."
"The cardinality is pretty low."
"The licensing model is expensive. We need to monitor the amount of data ingested because the cost is based on the data collected."
"Splunk APM should include a better correlation between resources and infrastructure monitoring."
"There are some predefined metrics.......we may want to create customized metrics."
"We currently lack log analysis capabilities in Splunk APM."
"They can improve the flow system and the keyword language. It has predefined keywords, but they can be improved."
"Primarily, the logs in Slunk APM can be challenging to navigate and comprehend, making it difficult to understand the details within each log. Compared to other tools like LogDNA, which are more intuitive in this aspect, the logs in Slunk APM can require more effort to understand."
"I've been using the Splunk query language, and it can be a bit time-consuming to set up the queries I need."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"It was an intimidating tool for us to jump into at the beginning."
"The problem becomes the price, as Splunk is an expensive product."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"It would be good if an interface was included in the next release."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Splunk APM is ranked 13th in Application Performance Monitoring (APM) and Observability with 13 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. Splunk APM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk APM writes "Provides great visibility, analysis, and data telemetry". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Splunk APM is most compared with Sentry, Elastic Observability, Monte Carlo, Observe and Dynatrace, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, BMC TrueSight Operations Management and Datadog. See our Splunk APM vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
