We performed a comparison between BMC TrueSight Operations Management and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Splunk ITSI is the favored option over BMC TrueSight Operations Management due to its seamless integration with DLP and automated dashboarding and reporting. The product allows users to create automatons that run when alerts are triggered. Although considered pricey, Splunk ITSI delivers a positive ROI by reducing data report costs for organizations.
"It is a stable solution."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The initial setup of BMC TrueSight Operations Management was easy."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"It is very helpful to be able to apply rule-based routing to alerts."
"I believe that the ease of use and UI is great"
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"Alerts and episodes are valuable to me."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The solution is easy to scale."
"ITSI includes a feature called a glass table."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"BMC TrueSight Operations Management could improve the reporting."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"It would be better if the initial setup and deployment were more straightforward."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"Quality-of-life features have room for improvement."
"It would be good if an interface was included in the next release."
"The data recovery has room for improvement."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"I believe the refresh time should be faster."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
More BMC TrueSight Operations Management Pricing and Cost Advice →
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 17th in Application Performance Monitoring (APM) and Observability with 49 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. BMC TrueSight Operations Management is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and Azure Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and Datadog. See our BMC TrueSight Operations Management vs. Splunk ITSI (IT Service Intelligence) report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.