Elastic Observability vs WhatsUp Gold comparison

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Executive Summary
Updated on Jun 28, 2023

We performed a comparison between Elastic Observability and WhatsUp Gold based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Some users found Elastic Observability's setup to be straightforward for Docker installation, while others found it highly complex. On the other hand, WhatsUp Gold's setup process is generally easy to use and can be completed quickly without much difficulty according to some reviewers.
  • Features: Elastic Observability provides machine learning and custom development options, making it a comprehensive and flexible tool. On the other hand, WhatsUp Gold is cost-effective and offers accurate network monitoring, with additional features such as auto scanning for rogue devices and NetFlow monitoring.
  • Pricing: Elastic Observability's pricing varies depending on the license and usage, and can increase with increased usage. However, it does come with some embedded components and open source features. On the other hand, WhatsUp Gold's cost is per device, per year, but its licenses are perpetual. Additionally, its add-ons are relatively inexpensive, priced under $10,000.
  • Service and Support: =Elastic Observability's customer service is praised for their excellent tech support and extensive online community. Meanwhile, WhatsUp Gold's customer service and technical support are generally good, but some reviewers have expressed reservations about the competence of their certified engineers and had unfavorable interactions with their support.
  • ROI: Elastic Observability is cost-effective and provides complete visibility, allowing for quick root cause identification and reducing incidents and overheads. Meanwhile, WhatsUp Gold offers improved network visibility, faster troubleshooting, reduced downtime, increased productivity, and customizable reporting and analytics. When comparing the ROI of these tools, it ultimately depends on the specific needs and goals of the user.

Comparison Results: Elastic Observability is superior to WhatsUp Gold in terms of features and design, although it has a higher learning curve and setup difficulty. The pricing is reasonable and cost-effective for organizations. WhatsUp Gold is stable and easy to set up, but lacks some features and may have limited certified engineer availability in certain countries. Overall, Elastic Observability is a more appealing and cost-efficient choice for application performance monitoring.

To learn more, read our detailed Elastic Observability vs. WhatsUp Gold Report (Updated: May 2024).
771,170 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning over a month from multiple data sources can be completed within seconds.""It has always been a stable solution.""The product has connectors to many services.""For full stack observability, Elastic is the best tool compared with any other tool .""The ability to ensure that the data is searchable and maintainable is highly valuable for our purposes.""The solution is open-source and helps with back-end logging. It is also easy to handle.""The solution has been stable in our usage.""It's easy to deploy, and it's very flexible."

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"It is stable.""The most valuable feature is the monitoring of resources.""The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps.""Auto scanning is most valuable. It looks for rogue devices on your network.""It handles the basics of monitoring.""NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business.""WhatsUp Gold is very easy to deploy.""The documentation is very good."

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Cons
"The solution would be better if it was capable of more automation, especially in a monitoring capacity or for the response to abnormalities.""Elastic APM's visualization is not that great compared to other tools. It's number of metrics is very low.""Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira.""If we had some pre-defined templates for observability that we could start using right away after deploying it – instead of having to build or to change some of the dashboards – that would be helpful.""More web features could be added to the product.""Elastic Observability’s price could be improved.""The auto-discovery isn't nearly as good. That's a big portion of it. When you drop the agent onto the JVM and you're trying to figure things out, having to go through and manually do all that is cumbersome.""There could be more low-code features included in the product."

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"One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in.""I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring.""You have to invest a few days to become an expert in this solution.""I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy.""The interface needs some work.""The technical support does not bother to respond.""Pricing is too high relative to how many devices we use. The price list is not linear to number of devices.""Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible."

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Pricing and Cost Advice
  • "So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."
  • "There are two types: cloud and SaaS. They charge based on data ingestion, ingest rate, hard retention, and warm retention. I believe it costs around $25,000 annually to ingest 30GB of data daily. That is the SaaS version. There is also a self-managed license where the customer manages their own infrastructure on-prem. In such cases, there are three license tiers that respectively cost $5,000 annually per node, $7,000 per node, and $12,500 per node."
  • "Pricing is one of those situations where the more you use it, the more you pay."
  • "The price of Elastic Observability is expensive."
  • "Users have to pay for some features, like the alerts on different channels, because they are unavailable in different source versions."
  • "One needs to pay for the licenses, and it is an annual subscription model right now."
  • "Since we are a huge company, Elastic Observability is an affordable solution for us."
  • "We will buy a premium license after POC."
  • More Elastic Observability Pricing and Cost Advice →

  • "Pricing is reasonable compared to other products."
  • "I'm not sure, but it's expensive. We don't pay any additional fees."
  • "The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."
  • "The pricing can be on the expensive side when considering competing products."
  • "There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."
  • "It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."
  • "The most valuable feature is the cost compared to other solutions."
  • "This is a well priced solution."
  • More WhatsUp Gold Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning… more »
    Top Answer:I rate the pricing a five out of ten. The product is not that cheap.
    Top Answer:The tool's scalability involves a more complex implementation process. It requires careful calculations to determine the number of nodes needed, the specifications of each node, and the configuration… more »
    Top Answer:The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one… more »
    Top Answer:WhatsUp Gold is reasonably priced considering how much we are monitoring. There could always be a cheaper option but compared to SolarWinds and others in the market, WhatsUp Gold keeps it at a point… more »
    Top Answer:Importing the maps and being able to customize them could be easier. Our network architect was able to import our maps, but if there was an easier way to customize the maps, that process could be… more »
    Ranking
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    Rating
    7.9
    Views
    912
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    6
    Average Words per Review
    464
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    7.5
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    Learn More
    Overview
    To effectively monitor and gain insights across your distributed systems, you need to have all your observability data in one stack. Break down silos by bringing together application, infrastructure, and user data into a unified solution for end-to-end observability and alerting.
    Rely on the most widely deployed observability platform available, built on the proven Elastic Stack (also known as the ELK Stack) to converge silos, delivering unified visibility and actionable insights.

    Explore and manage your entire network infrastructure effortlessly with WhatsUp Gold's robust layer 2/3 discovery, creating a detailed interactive map from the edge to the cloud. Monitor devices, wireless controllers, servers, virtual machines, applications, and traffic flows across various environments. Real-time alerts ensure optimal performance, allowing you to meet or exceed SLAs. The platform offers customizable maps, dashboards, and alerts for easy network management. Quickly resolve issues with intuitive workflows, reducing Mean Time to Resolution (MTTR). WhatsUp Gold's integrated log management provides easy visibility and control of device log data, allowing monitoring, filtering, searching, and alerting on syslogs or Windows logs. Archive logs to comply with regulatory requirements and preserve historical data, all through a user-friendly interface. Streamline network monitoring and issue resolution with WhatsUp Gold, making network management efficient and hassle-free.

    Sample Customers
    PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank
    Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof
    Top Industries
    REVIEWERS
    Computer Software Company27%
    Manufacturing Company18%
    Comms Service Provider9%
    Healthcare Company9%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company15%
    Manufacturing Company8%
    Healthcare Company6%
    REVIEWERS
    Financial Services Firm21%
    Government16%
    Energy/Utilities Company11%
    Retailer11%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Government10%
    Financial Services Firm9%
    Manufacturing Company9%
    Company Size
    REVIEWERS
    Small Business27%
    Midsize Enterprise18%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise12%
    Large Enterprise67%
    REVIEWERS
    Small Business24%
    Midsize Enterprise20%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise17%
    Large Enterprise58%
    Buyer's Guide
    Elastic Observability vs. WhatsUp Gold
    May 2024
    Find out what your peers are saying about Elastic Observability vs. WhatsUp Gold and other solutions. Updated: May 2024.
    771,170 professionals have used our research since 2012.

    Elastic Observability is ranked 7th in Application Performance Monitoring (APM) and Observability with 22 reviews while WhatsUp Gold is ranked 31st in Application Performance Monitoring (APM) and Observability with 22 reviews. Elastic Observability is rated 7.8, while WhatsUp Gold is rated 7.8. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of WhatsUp Gold writes "If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue". Elastic Observability is most compared with Dynatrace, New Relic, AppDynamics, Azure Monitor and Sentry, whereas WhatsUp Gold is most compared with Grafana, Zabbix, SolarWinds NPM, PRTG Network Monitor and Nagios XI. See our Elastic Observability vs. WhatsUp Gold report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors and best IT Infrastructure Monitoring vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.