We compared Google Workspace and Microsoft 365 Business based on our users reviews in six parameters. After reading the collected data, you can find our conclusion below:
Users generally find the initial setup for both Google Workspace and Microsoft 365 Business to be easy and straightforward. Google Workspace is a cloud-based solution that does not require installation, while Microsoft 365 Business can be installed with just one click and takes less than 40 minutes. However, some users find Google Workspace setup to be slightly more complicated compared to platforms like Outlook. On the other hand, Microsoft 365 Business users appreciate the advantage of having the necessary skills or IT department to handle the implementation.
Google Workspace is highly regarded for its user-friendly interface, smooth collaboration, and seamless integration across its components. Users appreciate its stability, scalability, security features, and video capabilities. Conversely, Microsoft 365 Business is praised for its ease of use, stability, cloud-based accessibility, collaboration tools, and integration with various Microsoft products.
Both Google Workspace and Microsoft 365 Business have areas that require improvement. Google Workspace needs to address pricing concerns, resolve email quota issues, enhance functionality in Google Meet, simplify administration and user interface. On the other hand, Microsoft 365 Business should focus on improving seamless integration with Macs, scalability and stability, service management, and offering more affordable pricing.
The cost of setting up Google Workspace can differ based on individual situations and comparisons to alternative options. Some users find it reasonably priced, while others find it expensive and inflexible. In contrast, Microsoft 365 Business pricing is viewed as competitive, although some users think it could be lower. In general, both products have distinct pricing structures and levels of affordability.
Google Workspace users have reported positive outcomes in terms of ROI, such as time savings, decreased support expenses, and enhanced productivity. Despite some users finding it expensive, they consider it a valuable investment. Conversely, Microsoft 365 Business has proven to be cost-effective by eliminating the requirement for infrastructure and physical servers. Additionally, it offers ROI through simplified compliance policy management.
The opinions on customer service and support for Google Workspace and Microsoft 365 Business vary. Some users find Google Workspace's customer service average or satisfactory, while others think it needs improvement. Similarly, Microsoft 365 Business receives mixed reviews, with some users finding the basic support lacking and others having positive experiences with responsive and helpful support.
Comparison Results
Google and Microsoft 365 Business have their own strengths and weaknesses. Google Workspace is praised for its user-friendly setup, intuitive interface, collaboration capabilities, and security features. However, it faces criticism for its pricing, limited functionality in Google Meet, complicated administration, and compatibility issues. On the other hand, Microsoft 365 Business is commended for its ease of use, stability, cloud-based nature, and integration with other Microsoft products. Areas for improvement include Mac integration, pricing, support, security features, and user-friendliness. In summary, Google Workspace excels in collaboration and simplicity, while Microsoft 365 Business offers comprehensive solutions and ease of use.
"G Suite Enterprise is scalable."
"Everything is synchronized across every single device you use to access G Suite. That is why we like it."
"Google Chat is the most valuable feature of the solution."
"A complete integrated environment for our business. I get Google docs, Gmail, online space, and calendar where I can easily perform all documentation, storage, and communications online."
"Being able to back up our data on Google Drive is a critical and valuable feature for our customers. It is just in sync. Imagine you change a file on the desktop, and it gets updated directly to your Google Drive. Our laptop is completely in sync with Google Drive. Google Meet, Google Sheets, and Google Docs are also amazing products. They're very versatile and easy to use as compared to Office 365. I am using Google Sheets and Google Docs, which first save the work on my memory or ROM, and then on my RAM. It gives me better productivity through Google Sheets and Google Docs."
"Google integrates well with our system. G Suite has an open API, so you can connect any open system with Google capable of working with API. This is the main reason we use it."
"Extremely reliable, providing great collaboration features."
"The solution offers a workflow where we can collaborate and share documents. Its most valuable features are Gmail and Google Drive. Google Drive is great for file collaboration. It improves productivity. The product is on the cloud; we don't have to connect to the office through a VPN."
"The stability of the product is excellent."
"Teams is a valuable feature in addition to the other features 365 provides."
"It is easy to deploy and do the settings. It has also been stable."
"We are satisfied with technical support."
"The packages provided in the solution enable my company's team members to carry out their daily tasks."
"The solution is stable."
"The solution comes with many applications as part of the package which is useful."
"The interface is now more user-friendly than the previous versions of Microsoft Office."
"We noticed that sometimes when we forward emails to somebody, it is being relocated as part of the communication somewhere else. The traceability and other features should be improved."
"Their tool called Sheets is the counterpart to Excel but it doesn't have the same functionality that Excel would have. So usually if somebody needs to go back to Excel or Office, it's because of Excel."
"If you use a name with a special character like a slash in the folder, it will crash the migration, with no warning. There is no pre-warning or anything to tell you that if you use characters in a file name that it will crash the migration."
"I don't recommend Google Workspace to others. It's expensive. Also, Google doesn't have enough oversight on their partners, so you will face some difficulties dealing with them instead of directly with Google."
"We've had difficulty using PowerPoint files in G Suite. PowerPoint has some functions that are not available in G Suite, so when you convert from PPTX to the Slides format, they don't work."
"Google Workspace doesn't have some of the Excel and PowerPoint presentation functions you get with Microsoft Office."
"Less customizations than there used to be."
"The problem with the presentation is that if you upload a Microsoft PowerPoint presentation and you convert it to Google presentation, the slides or pictures, their images are not editable. You can't edit the slides that you brought in. They're just images."
"Microsoft 365 Business could improve by being more secure."
"The user interface could be better."
"Lower license options should come embedded with security."
"The solution should have better integration with other platforms."
"It's still not fully consistent among all the platforms running on Windows and IOS. It's getting better and better, but there's still a lot of consolidation or integration work to be done."
"Windows should be included with the solution since Microsoft is heading towards an SaaS-, cloud-based model."
"The Teams feature should be more flexible in integrating with other communications products."
"It would be ideal if the product offered more integration capabilities with non-Microsoft solutions."
Google Workspace is ranked 3rd in Content Collaboration Platforms with 92 reviews while Microsoft 365 Business is ranked 8th in Content Collaboration Platforms with 240 reviews. Google Workspace is rated 8.2, while Microsoft 365 Business is rated 8.4. The top reviewer of Google Workspace writes "If you misplace things, it's much easier to find them because of the search capability. ". On the other hand, the top reviewer of Microsoft 365 Business writes "Improves productivity and allows team collaboration in organizations". Google Workspace is most compared with Microsoft Exchange Online, Amazon WorkMail, IceWarp, ProtonMail and Box, whereas Microsoft 365 Business is most compared with Microsoft Intune, ManageEngine Endpoint Central, Windows Autopilot, Jamf Pro and Datto Workplace. See our Google Workspace vs. Microsoft 365 Business report.
See our list of best Content Collaboration Platforms vendors.
We monitor all Content Collaboration Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
