We performed a comparison between HPE OneView and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The template management makes the deployment of the firmware updates much faster."
"We also have the 3PAR and the GUI is almost the same. So the recognition is very good."
"Just the ability to provision the servers with storage and network everything within one interface, not having to go into multiple interfaces to provision those pieces."
"We lose less time managing the machines."
"By being able to deploy servers very quickly and rapidly, we can respond to any business requirement needed."
"It's rather simple to use, and that's very important for us."
"Gives the business interfaces to view real-time pictures of IT business services."
"Administration-wise it's going to be easier. More smooth and more flexible."
"The way this solution has helped us is that it improved our communication."
"It helps streamline management and processes."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"It's easy to set up."
"It is flexible. You can tune it, more or less, as you want."
"One thing which is missing is that you can't actually log a support call yourself."
"The interface is a bit bland. It does its job, but it could have a better interface."
"Those features, coming in version 4, that we're looking for are the discovery, primarily. But I think the scope-based access control is of interest, although, we didn't see any directory integration, so that, in itself, seems like it's still limited."
"We've had issues, for example, with RAM."
"HPE OneView should be able to cover more device models apart from ProLiant and Synergy."
"It would be better if we can add every HPE device to OneView, such as MSA, as well as the other servers like the DL server and ML server."
"It needs more reporting capabilities."
"I had some minor difficulties with upgrading, but the solution still works fine."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"I would like more manual issues to have automated report-facing options."
"I advise others not to customize a lot while using the solution."
"It should have better integrations with other solutions."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The pricing is high."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
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HPE OneView is ranked 17th in IT Infrastructure Monitoring with 80 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. HPE OneView is rated 8.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of HPE OneView writes "Provides firmware compliance and the ability to connect to iPO". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". HPE OneView is most compared with Cisco Intersight, Dell CloudIQ, Zabbix, Lenovo XClarity Orchestrator and SolarWinds NPM, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and LogicMonitor. See our HPE OneView vs. ServiceNow IT Operations Management report.
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