We compared Monday.com and SAP CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. SAP CRM needs improvements in its mobile interface, data visibility, and integration.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. SAP CRM's customer service and support have received mixed feedback.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. SAP CRM is seen as costly, and some users have said it isn’t worth the money.
ROI: Monday.com customers have reported increased productivity and more efficient task completion. Some reviewers have reported that they realized an ROI from SAP CRM within three to five years.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy.
"The product is quite simple to use."
"In short - it keeps a remote asynchronous team in sync."
"Creating super-smart to-do lists, intern management, and sales leads lists has been huge."
"Being able to see everything at a glance and check task status, is wonderful."
"It's really helped to streamline communication between our team members as well as our clients."
"monday.com is easy to set up."
"I love how we can color coordinate between statuses and how statuses jump into their respective groups automatically once chosen."
"When you have a tool that anybody can use from all devices, it spares some time so that you could do and handle way more things."
"When we are using SAP CRM we receive more accurate results than using any other CRM system."
"From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It allows customization for individual customers rather than applying a one-size-fits-all approach."
"SAP CRM is a scalable solution."
"The most valuable feature for me is the flexibility to consolidate the products."
"Its scalability is good."
"It provides innovative ideas for implementation."
"SAP CRM is very fast, providing accurate information and good results."
"I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales."
"Alongside the integrations, a Mailchimp one would help to add tags directly from Monday to the Mailchimp account."
"It has more limitations than we expected."
"It would be nice to have some more training such as webinar opportunities and refresher courses."
"It would be quite cool if it could connect to my Outlook calendar and put the project deadlines in there."
"We'd like more automation."
"The iPad version of Monday.com doesn't have the same functionality."
"The constant reminders are very distracting."
"The site could load a bit faster."
"The integration of SAP CRM with the SAP platform is relatively easier as compared to any other third-party product. If you go for any other third-party product, you will have a lot of challenges in terms of integration."
"In the future, machine learning and artificial intelligence functionality need to be included."
"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."
"The solution is slow."
"In terms of stability, there are some latency issues."
"Improvement is needed for SAP CRM's integration with Microsoft Teams and Outlook Its integration with Microsoft collaboration software, including Teams, Outlook, and SharePoint, is not very good. There are issues with synchronization between appointments in CRM and Outlook, as well as challenges with managing contacts, which creates problems."
"SAP CRM should create a more user-friendly graphical user interface (GUI)."
"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."
monday.com is ranked 1st in CRM with 222 reviews while SAP CRM is ranked 4th in CRM with 38 reviews. monday.com is rated 9.4, while SAP CRM is rated 7.6. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Adobe Workfront, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and SAP Marketing Cloud. See our SAP CRM vs. monday.com report.
See our list of best CRM vendors, best Marketing Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
