We performed a comparison between LeadSquared and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."LeadSquared's most valuable features are it comes equips with all the basic features of a CRM. It integrates well with our existing systems and is user-friendly."
"The initial setup is very easy."
"The most valuable feature of LeadSquared is the customization."
"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"It is customizable. We have customized the CRM according to our needs."
"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."
"Zoho CRM integrates easily with customer service workflows."
"The initial setup is pretty fast."
"I am impressed with the product's information on customers."
"I think the whole pipeline tracking is most useful for us."
"The solution can get quite expensive, especially as you add more users."
"The notifications and workflow management can be improved in LeadSquared."
"The solution’s UI could be more user-friendly."
"Adding a new contract to the solution is quite complicated."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"The tool is hard for people who have worked with Microsoft Office for a long time."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"Some of our clients could not develop their requirements using the product."
LeadSquared is ranked 28th in CRM with 3 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. LeadSquared is rated 7.4, while Zoho CRM is rated 8.0. The top reviewer of LeadSquared writes "Reliable and offers helpful technical support but is expensive". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". LeadSquared is most compared with ExtraaEdge and Salesforce Marketing Cloud, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and Odoo. See our LeadSquared vs. Zoho CRM report.
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