We compared SAP CRM and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: SAP CRM needs improvements in its mobile interface, data visibility, and integration. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: SAP CRM's customer service and support have received mixed feedback. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: SAP CRM is seen as costly, and some users have said it isn’t worth the money. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Some reviewers have reported that they realized an ROI from SAP CRM within three to five years. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"The product integrates with third-party tools easily."
"The solution assists us in identifying what to send, what to offer, and what customers are buying."
"The stability is good."
"SAP is very easy to use."
"It provides innovative ideas for implementation."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"SAP CRM integrates well with SAP ERP which is useful."
"SAP CRM is very fast, providing accurate information and good results."
"Zoho CRM is very simple and easy to use."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"CRM software that's simple to use, with good technical support, scalability, and stability."
"I think the whole pipeline tracking is most useful for us."
"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."
"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."
"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."
"I am impressed with the product's information on customers."
"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."
"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."
"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."
"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."
"SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version."
"SAP CRM could improve by being easier to use and customer-friendly."
"The implementation and integrations could be better. After we went into the production environment, we had some issues. Most of them were with the ERP integration. Many other issues were around the client's integrations between the ERP and CRM platforms. It could be more user-friendly. It wasn't very user-friendly initially, but now it's easier for them to use. Now, the users can use that platform better than at the beginning. We would like to see reports with more analytic features and artificial intelligence in the next release. For example, show more metrics and KPIs and more dynamic dashboards. Because the platform has some models, but it's not easy to use. It's a little complex."
"I think what needs to be improved is the solution for Brazil's organization."
"Zoho could be more user friendly by improving the UI of the interface."
"We'd like the solution to be less expensive."
"The tool is hard for people who have worked with Microsoft Office for a long time."
"The MCR capabilities have some limitations."
"We would like to always email users as soon as any new features are launched."
"The integration should be more user-friendly."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"Certain functions have occasional performance issues."
SAP CRM is ranked 4th in CRM with 38 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. SAP CRM is rated 7.6, while Zoho CRM is rated 8.0. The top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and monday.com, whereas Zoho CRM is most compared with monday.com, Bitrix24, Microsoft Dynamics CRM, LeadSquared and Odoo. See our SAP CRM vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
