We performed a comparison between Nagios XI and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The installation is no problem. I've installed Nagios several times."
"I can monitor a software made in-house to software of bigger companies."
"An excellent solution that is easy and intuitive to implement."
"The most valuable feature is its support for different types of devices, where it can use all of the equipment that you need."
"It's a monitoring agent. It's designed to do one thing. Its most valuable feature is its monitoring."
"The most valuable features of Nagios XI are you can customize it based on your use case and requirements. It is flexible and easy to integrate with our systems. You can customize the solution by adding additional features using code."
"Though I downplayed the administrative NCC GUI, this is by far the strongest aspect of the Nagios XI product."
"The most valuable feature is the monitoring of processes."
"It is a product that is familiar for a lot of users."
"I like the solution due to the fact that it's scalable."
"It is flexible. You can tune it, more or less, as you want."
"I like the tool's discovery feature."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"I am impressed with the tool's ability to track information in an easy way."
"We'd like to see more integration capabilities."
"The technical support is variable - sometimes I get answers, but most of my tickets go unanswered."
"There's room for improvement in the visibility, and in the ability to extract information. Stuff like this should be more simple."
"The product uses the backend as Perl and could be modified to a more lightweight solution like what's being offered by other vendors."
"It can be quite difficult to know which drivers and agents to use when setting up."
"Technical support is an area that needs improvement. It is not available 24/7."
"The interface could be more user-friendly."
"Open-source software is usually not user-friendly."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The pricing is high."
"The security policies could be increased."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"If you are new to using the solution, you will find the setup complex."
"It should have better integrations with other solutions."
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Nagios XI is ranked 9th in IT Infrastructure Monitoring with 54 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. Nagios XI is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and Icinga, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Nagios XI vs. ServiceNow IT Operations Management report.
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